Customer Service & Logistics Account Manager

AMANDA OLIGER

CONTACT

Phone: 618-***-****

E-Mail: **********@*****.***

WORK HISTORY

REPAIRS COORDINATOR 11/2025 to 6/2026

DAS Aviation Collinsville, IL

Coordinate the repairs and management of aviation parts and services.

Manage communication and effective problem solving by providing customer service and anticipating client needs.

ACCOUNT MANAGER/ 05/2022 to 11/2025

CUSTOMER SERVICE MANAGER

WeShip Express/WANHub LLC Bradenton, FL

Increased client satisfaction by building strong relationships and addressing their needs promptly.

Maintained high client retention rate by providing exceptional customer service and anticipating client needs.

Developed targeted presentations for key accounts, effectively communicating value proposition and securing commitments.

Negotiated contract terms with clients, securing favorable agreements for both parties.

ACCOUNT MANAGER 08/2005 to 04/2022

BNSF Logistics Alton, IL

Increased client satisfaction by building strong relationships and addressing their needs promptly.

Maintained high client retention rate by providing exceptional customer service and anticipating client needs.

Monitored market trends to advise clients on potential impacts to their business, positioning as trusted advisor.

Achieved recognition for outstanding client service, contributing to team's reputation for excellence.

Established long-term customer relationships to enhance client loyalty and satisfaction.

An accomplished Account Manager, enhancing client satisfaction and retention through exceptional service-oriented communication and strategic relationship building.

An expert in customer relationship management, adept at leveraging reporting proficiency to drive results. Recognized for transforming challenges into opportunities, securing long-term loyalty and satisfaction.

EXPERIENCE

Office Management

Leading a Small Customer Service Team

Account Management (Customer and Client Facing)

Fundraising and Event Planning

PowerPoint Presentations

EDUCATION

Graduated East Alton-Wood River High School May 1996

Pursuing Associate Degree in Early Childhood Education at Lewis and Clark Community College Graduation May 2027

Contact this candidate