Group & Event Travel Planner

Melonie Thomas

Houston, TX ***************@*****.***

Professional Summary

Customer service and account management professional with more than 19 years of experience building client relationships, resolving customer concerns, and supporting business growth. Strong communication, organization, and problem-solving skills. Seeking opportunities in customer service, travel planning, administrative support, or remote roles. Core Skills

Customer Service • Account Management • Communication • Scheduling • Microsoft Office • Data Entry • Teamwork • Problem Solving • Organization • Time Management Professional Experience

Account Executive – The Gleaner Company Ltd.

Sept 2005 – Jul 2025

Managed client accounts, built long-term relationships, prepared proposals, coordinated advertising campaigns, and consistently provided outstanding customer service. Sales Associate – Total Wireless, Houston, TX

Dec 2025 – Jan 2026

Assisted customers with wireless products and services, resolved issues, and met sales and service goals.

Education

Bachelor of Science in Marketing

Northern Caribbean University, Jamaica

Certifications

Life Insurance License (2026)

Food Handler Certificate

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