Customer Service & Scheduling Specialist
Resume:
Sinnamon Smith
Detroit, MI
**************@*****.***
Summary
Detail-oriented customer service professional with 5+ years of experience supporting high-volume operations in fast-paced environments. Skilled in data entry, documentation, scheduling coordination, and resolving customer concerns with professionalism and accuracy. Strong communication, multitasking, and organizational abilities with experience handling sensitive information and maintaining accurate records.
Experience
DEC 2023 - DEC 2025
Trader Interactive, Virginia Beach, VA - Customer Service Representative
● Resolved customer account and billing concerns across phone, email, and chat in a high-volume environment
● Maintained accurate documentation while managing multiple customer cases efficiently FEB 2020 - MAR 2023
LogistiCare, Southfield, MI - Transportation Specialist
● Coordinated transportation services for Medicaid and Medicare members in a high-volume call center environment
● Scheduled, modified, and documented appointments while maintaining accuracy and compliance standards
● Assisted patients with service-related concerns using strong communication, multitasking, and problem-solving skills
MAY 2018- JAN 2020
The Salvation Army, Detroit, MI - Support Specialist
● Assisted clients with inquiries while maintaining accurate documentation and administrative records
● Supported daily operations in a fast-paced, team-oriented environment Education
Martin Luther King Jr. Senior High School, Detroit, MI - High School Diploma Skills
● Data Entry • Scheduling • Customer Service • Documentation CRM Systems • Communication • Multitasking • Problem Solving
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