Bilingual Outreach & Enrollment Coordinator
Resume:
ONTACT
*.***********@*****.***
Goodyear, AZ 85338
LANGUAGES
English — Fluent
Spanish — Native / Fluent
CORE COMPETENCIES
Community Outreach & Engagement
Eligibility Screening & Enrollment
ERSEA Compliance & Recruitment
AHCCCS & Payer Coordination
Insurance Authorization Support
Benefits & Resource Navigation
Bilingual Client Navigation (EN/ES)
Case Management & Care Coordination
Community Partnership Building
Culturally Responsive Service Delivery
Grant Writing & Program Development
Referral Tracking & Documentation
POPULATIONS SERVED
Children, adolescents & families
Older adults & aging populations
Adults with SMI & co-occurring SUD
Individuals with developmental disabilities
EDUCATION
MS — Mental Health Counseling Psychology
University of Canterbury, New Zealand
Accredited by Academy Evaluation USA
MSW — Counseling Psychology
Marbella International University Centre
Accredited by Academy Evaluation USA
BS — Social Work & Early Childhood Development Education
University San Buenaventura, Colombia
Continuing Education — Mental Health Certification
AAA CEUs 2014 – 2023
PUBLICATIONS
Childhood Development 0–5 Years (1996)
Sexual Education for Teenagers (1997)
Both nationally sponsored by ICBF – Colombia
JANETH MAYFIELD, MSW, MSCP
Outreach & Enrollment Coordinator Bilingual Community Health Navigator
PROFESSIONAL SUMMARY
Bilingual (English/Spanish) community health and social services professional with 28+ years of experience connecting underserved individuals and families to care, coverage, and community resources. Background spans eligibility screening, ERSEA-compliant enrollment, insurance authorization and payer coordination, and AHCCCS regulatory compliance across community-based, outpatient, and hospital settings. Skilled at outreach to older adults, children, and families, building interagency partnerships, and securing grant funding to expand program access.
PROFESSIONAL EXPERIENCE
Intake Clinician – Screening, Utilization Review & Payer Coordination
Oasis Behavioral Hospital October 2024 – Present
Conduct face-to-face intake screenings and psychosocial evaluations, gathering demographic, financial, and coverage information to determine appropriate program placement.
Perform utilization review including level-of-care determination, medical necessity documentation, and direct coordination with insurance payers to secure authorizations.
Maintain compliance with Joint Commission, AHCCCS, and organizational standards across all intake documentation and workflows.
Clinical Intern – Assessment, Referral & Case Management
Open Hearts Mental Wellness December 2023 – December 2024
Coordinated care with external agencies, managed referrals, and built continuity-of-care plans for clients with complex resource needs; co-facilitated psychoeducation groups.
Intake Clinician – Inpatient Behavioral Health
Valley Hospital January 2023 – December 2023
Completed comprehensive psychosocial assessments and structured intake evaluations for adults and adolescents, including insurance and eligibility information gathering.
Lead Social Worker / Director of Social Services
Quail Run Behavioral Hospital January 2022 – January 2023
Promoted from intern to Lead Social Worker and then Director of Social Services; oversaw departmental operations, staff supervision, and quality assurance.
Directed discharge planning and community resource linkage, coordinating with interdisciplinary teams and outside agencies to ensure continuity of services.
Lead Social Worker / Intern – Director of Social Services
Aurora Behavioral Health System Prior Experience
Served older adults and adolescents with complex behavioral health and substance use needs within an interdisciplinary team framework.
Healthy Aging Director – Phoenix Area
Chicanos Por La Causa, Inc. 2013 – 2020
Directed a community-based healthy aging program serving older adults across the Phoenix metro area, overseeing outreach, program enrollment, and service delivery.
Identified and secured federal, state, and private grant funding to sustain and expand community mental health programming for older adults.
Support Coordinator, Level III
Arizona Department of Economic Security – Division of Developmental Disabilities 2013
Conducted in-home assessments for individuals with developmental disabilities and developed individualized Member Planning Documents in alignment with state eligibility regulations.
Lead Family Advocate / Case Manager
Salt Lake City Community Action Program 2000 – 2012
Managed ERSEA compliance — eligibility, recruitment, selection, enrollment, and attendance — for a federally funded family services program, including application review and verification of eligibility documentation.
Coordinated Family Partnership Agreements and Family Assessments, monitored Health Services requirements, and conducted site visits to ensure program fidelity and regulatory compliance.
INTERNATIONAL COMMUNITY PROGRAM LEADERSHIP – COLOMBIA
Developed and delivered community mental health programs within Colombian government agencies (ICBF), focused on outreach to children and adolescents in vulnerable conditions; built early-identification frameworks and community-based prevention strategies.
Contact this candidate