Healthcare Operations & Physician Scheduling
Resume:
Luz Diaz
Ocala, FL *****
**********@*****.***
PROFESSIONAL SUMMARY Experienced healthcare professional with an excellent work ethic and proven track record in patient care and treatment planning. Quality-focused and committed to approaching administrative tasks with tenacity and attention to detail. Strong focus on collaborative teamwork to ensure optimal patient outcomes, adapting seamlessly to changing clinical needs. Known for reliability and results-driven approach.
SKILLS
• Excellent communication skills •Database management • Accurate and detailed critical thinker
• Social media knowledge • Customer service-oriented Payroll • Spreadsheet management
• Administrative support specialist • Regulatory compliance • Operations oversight
• Schedule and Staff management • Team building and leadership • Creative problem solver
• Articulate and well-spoken with a pleasant demeanor • Excellent planner and coordinator
• Professional phone etiquette • Works well under pressure • Process improvements
• Assignment delegation • MS Windows proficient • HIPAA certification • Staff training WORK HISTORY 01/2021 to 05/2026 Physician Scheduler
Marion Dental Group – Lady Lake, FL
• Developed comprehensive treatment plans tailored to individual patient needs and preferences.
• Ensured compliance with regulatory standards, maintaining a safe and effective clinical environment.
• Collaborated with consulting physicians regarding care of patients.
• Developed strong rapport with colleagues and staff members, promoting teamwork within the workplace environment.
• Coordinated patient referrals with specialists for optimal continuity of care throughout the treatment process.
03/2017 to 01/2021 Operations Manager
USARAD Holdings Inc – Ft Lauderdale, FL
In my role as Operations Manager, I coordinated all operational elements for the department. I communicated any additions or changes to the schedule to the physicians, staff, and management team.I also provided feedback on overall operations and ways to improve existing processes and new implementations moving forward. I oversaw and scheduled physician coverage for all of our clients based on the facilities contracted hours and modalities against the physician's licensure, credentials, and specialties. I established a strong working relationship with all physicians and I have demonstrated the ability to have open and sometimes challenging communications with them regarding scheduling needs.
Second Opinions Account Manager
USARAD/SECONDOPINIONS.COM
In this role I coordinated my staff members working the point of contact for our customers, ensuring that clients receive requested products and services in a timely fashion. I proofread each and every report prior to uploading it to the client portal as part of quality control. I serviced multiple clients concurrently, consistently meeting deadlines while providing excellent service. 08/2014 to 03/2017 Administrative Assistant / Customer Service Manager Liberty Health and Life – Miramar, FL
• Managed a wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
• Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
• Managed office supplies, organization and upkeep. Answered and managed incoming and outgoing calls while recording accurate messages.
•Organized all new hire paperwork.
•Supervised department managers and provided aid with recruiting, training, employee performance initiatives, and marketing program execution.
•Oversaw selection and training of new members.
EDUCATION 06/1987 High School Diploma
Bullard Havens Regional Vocational Technical High School
-Bridgeport, Connecticut
LANGUAGES English -Fluent Spanish -Fluent spoken and written
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