Account Manager & Customer Service Specialist

GEORGIA A. JENNINGS

Manchester, CT ***** 860-***-**** ************@*****.***

Profile

Dedicated Account Manager with a strong background in service delivery, customer support, and relationship management. Proven ability to multitask in fast-paced environments while maintaining accuracy and professionalism. Committed to building and maintaining client relationships that enhance customer satisfaction, increase profitability, and drive long-term business success.

Experience

Account Manager: EMCOR New England Mechanical Services October 2022 - Present

• Provide comprehensive administrative and customer service support to the Sales and Marketing team.

• Manage all aspects of assigned special accounts from initiation to completion, ensuring seamless communication and project tracking.

• Process and manage work order requests via phone, email, and spreadsheets with accuracy and efficiency.

• Maintain and update customer data in COINS, including site files, equipment records, and sitespecific notes.

• Update and manage customer-specific websites as required, ensuring timely and accurate information.

• Communicate proactively with customers to confirm order details, provide quotes, and keep them informed on order status.

Customer Service Professional: UHaul Corporate (Remote) January 20 19 - July 2022

• Assisted customers with placing orders, billing inquiries, refunds, and technical support across multiple channels.

• Resolved customer issues efficiently while upholding high standards of customer service and quality assurance.

• Managed escalated calls with professionalism, ensuring timely resolution and customer satisfaction.

Customer Service Rep:

Sykes/Alpine Access (Remote)

January 2017 - June 2019

• Handled inbound calls for multiple high-profile companies, delivering tailored support across various industries.

• Assisted customers with placing orders, processing refunds, handling billing inquiries, and providing technical support and product guidance.

• Resolved customer issues promptly while maintaining high standards of service and quality assurance.

• Responded to inquiries regarding product availability, current promotions, pricing, and upcoming changes.

• Managed escalated calls and supervisor-level issues with professionalism and empathy. Customer Service Professional:

Brooks Brothers:

January 2015 - June 2017

• Assist customers with placing orders, refunds and exchanges • Resolve customer complaints via phone, email, or social media

• Assist retail locations with fulfillment request.

• Work directly with Public Relations to ensure Celebrity, Television and Movie transfers were expedited.

• Work directly with Regional Vice Presidents and District Managers to resolve customer complaints/issues.

• Maintain database for open orders, unresolved orders, and error orders.

• Corrected orders in error status to ensure processing and delivery. Member of the; Communication Committee, Safety Committee & Shift Bid Committee. Skills and Abilities

· Ex-Licensed Real Estate & Insurance Agent

Sales/Administrative

· Proficient with Coins systems, CorrigoPro,

Salesforce, SharePoint, Zen desk, Oracle, CRM,

AI

· Agendas & Itineraries

· Sales and Marketing

· Experience with Microsoft Word, Excel,

PowerPoint, Zoom, Teams, Google Suite

· Health and P&C Insurance, Medical Terminology

· Excellent interpersonal and communication skills

· Detailed oriented

· Analytical

· Critical thinking

· Property Management

· Office Management

· Customer Service Management

· Time Management

· Billing

· Bookkeeping & Records Keeping

· Telecommunications

· Construction

· HVAC

Education

Porter & Chester Institute – Rocky Hill Ct: Medical Assistant The Art Institute of Pittsburgh, PA – Associates of Science in Retail Management

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