Customer Service & Office Assistant

BILLIE

BOATRIGHT

918-***-**** **************@*****.***

*** ******, *********, **, *****

An all-around good worker and fast learner. Experienced with computers and lab machines. Knowledgeable about surgical instruments and radiographs. Experienced in customer service and able to empathize with people in difficult situations. Familiar with a wide variety of veterinary medications. I quickly learn how things run outside of my office and understand how to address customer problems or concerns. Good at problem-solving and understanding projects, and I pursue my best to execute that plan or project. Proficient in understanding project requirements and executing plans effectively, showcasing a commitment to achieving optimal results.

Excelled in customer service roles, empathizing with clients and promptly addressing their concerns to ensure high satisfaction levels.

Adapted quickly to new technologies and procedures, demonstrating readiness for complex technical environments.

Demonstrated a proactive approach to identifying potential issues and recommending solutions, exhibiting problem-solving skills and a commitment to continuous improvement. Applied knowledge of various tools to streamline processes and improve efficiency, contributing to enhanced productivity and accuracy.

Effectively managed time and prioritized tasks to ensure timely completion of projects, showcasing strong organizational abilities and commitment to deadlines. Displayed a commitment to continuous learning and professional development, quickly mastering new skills and technologies to enhance performance and contribute effectively to organizational goals. Experience

Assistant Manager

Security Finance Henryetta Ok 12/2020 — 03/2022 I make loans and sell referrals and renewables to customers I am on the phone all day either collecting or trying to get people to renew their loans or reopen. While management is away I run the office and have helped other offices when short staffed and pick up on customers and how the office is ran really quick. Veterinary Assistant

Town and Country Animal Hospital Henryetta Ok. 2010 — 2020 I worked as a groomer for 3 years before being promoted to veterinary assistant. From that point, I also took on the roles of receptionist, running lab work, and taking radiographs. I also assist in surgical procedures, administer fluids, draw blood, and perform many other skills needed in the medical field. softlines

Walmart Henryetta Ok 2008 — 2010

My job included getting new inventory out and rotating the softlines layout per season. I also was a cashier at times.

Customer Support And Retail Support

Vetsource Remote 03/2022 — Present

I started out as customer service representative and moved to retail service representative along with clinic support.

Managed high volumes of inbound inquiries, providing prompt and accurate assistance to a diverse customer base, enhancing overall satisfaction.

Utilized problem-solving skills to address customer concerns and resolve issues effectively, maintaining positive relationships.

Education

Community Care College, 09/2009 — 04/2011

Associates in Veterinary Assistant

OSU IT, 2007 — 2009

I worked to fulfill basic educational needs while pursuing my Veterinary Assistance degree. I excelled in math. Schulter Public School, 2009

High school diploma

Skills

Typing Communication Computer

Salesforce Customer Service Chat Customer Support

Veterinarian Office Medical Terminology Computer

Vboss CCAI

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