Customer Experience & Event Decor Specialist
Resume:
Jozell Dickerson Edwards
Dacula, GA
****************@*****.***
Professional Summary
Dedicated Customer Experience Specialist with over 10 years of experience delivering exceptional customer service in fast-paced retail, telecommunications, and remote environments. Experienced in resolving complex customer concerns, de-escalating difficult situations, supporting customers through multiple communication channels, and consistently exceeding quality and performance goals. Proficient in Salesforce, CRM systems, Microsoft Office, Google Workspace, and remote customer support.
Core Skills
Customer Experience • Customer Support • Conflict Resolution • Salesforce CRM • Phone & Email Support • Data Entry • Active Listening • Problem Solving • Microsoft Office • Google Workspace • Remote Work • Time Management • Team Collaboration Professional Experience
CarMax
Customer Experience Consultant
January 2023 – July 2025
• Delivered exceptional customer service throughout the vehicle buying and selling process.
• Managed high-volume inbound and outbound customer interactions.
• Assisted customers with financing, appraisals, appointments, and vehicle purchases.
• Documented customer interactions using Salesforce CRM.
• Resolved escalated customer concerns while maintaining high customer satisfaction scores.
• Consistently met and exceeded quality and productivity goals. Coleman & Associates
Customer Service Representative
January 2013 – December 2022
• Assisted customers with account management, billing inquiries, and service-related concerns.
• Resolved customer issues through effective communication and problem-solving.
• Maintained accurate customer records and documentation.
• Consistently achieved performance and quality expectations in a high-volume call center. Verizon Wireless
Customer Service Representative
January 2010 – December 2012
• Provided customer support for wireless accounts, billing, and technical issues.
• Educated customers on products, services, and account features.
• Built lasting customer relationships through excellent communication and service.
• Maintained high customer satisfaction while meeting performance metrics. Education
High School Diploma
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