Operations & Project Management Director

Roylene Shaffer

Professional Summary

Organized and proactive operations professional with extensive experience managing projects, streamlining workflows, supporting leadership, and coordinating cross-functional teams. Experienced in business operations, project management, executive support, marketing coordination, recruitment, and process improvement.

Professional Experience

Foundations & Essentials Director / Local Representative

Classical Conversations – Madison, VA 2018–2025

Managed business operations, marketing initiatives, and community engagement across multiple homeschool communities.

Planned and executed monthly Information Meetings, annual Parent Practicums, recruitment events, and community events.

Created Facebook events, email campaigns, digital flyers, and social media content.

Managed recruitment and enrollment pipelines using HubSpot.

Collaborated with leadership, streamlined workflows using Trello, Google Workspace, Microsoft Teams, and maintained operational reporting.

Receptionist (Part-Time)

H&R Block – Charlottesville, VA 2015–2017

Managed front office operations, appointments, confidential records, and client communications.

Restaurant Manager & Team Lead

Qdoba Mexican Grill – Charlottesville, VA 2005–2007; 2009–2012

Supervised daily operations, scheduling, inventory, employee training, and customer service.

Sales Representative

Grand Home Furnishings – Charlottesville, VA 2007–2008

Exceeded sales goals through relationship building and customer service.

Travel Dispatcher

Dish Network – Multi-State 2003–2005

Coordinated technician schedules and logistics across multiple service areas.

Crew Member & Party Host

McDonald's – Brooklyn, NY 2002–2003

Provided customer service, cash handling, food preparation, and hosted children's parties.

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