Operations & Customer Service Leader

DANIELLE CASSEUS

P 518-***-**** E **********@*****.*** A Houston, TX

OBJECTIVE

EDUCATION

Result-driven professional with a strong background in operations, customer experience, and service excellence. Demonstrated ability to lead with professionalism, uphold regulatory and safety standards, and deliver high- quality service in dynamic, fast-paced environments. Recognized for exercising sound judgment, resolving complex challenges with diplomacy, and building positive relationships with diverse stakeholders. A dependable and adaptable leader committed to operational efficiency, exceptional customer service, and creating meaningful, positive experiences that enhance organizational success.

Hudson Valley Community

College New York

CORE COMPETENCIES

• CUSTOMER EXPERIENCE &

PASSENGER SERVICES

• SAFETY & REGULATORY

COMPLIANCE

• OPERATIONAL EXCELLENCE

• COMMUNICATION & TEAM

COLLABORATION

• CONFLICT RESOLUTION &

ADAPTABILITY

EXPERIENCE

2024 – PRESEN T

TSA Officer U.S Dept of Homeland Security Houston, TX

• Conduct passenger and baggage screening in accordance with TSA regulations, ensuring compliance with federal security protocols and aviation safety standards.

• Deliver exceptional customer service while maintaining professionalism and composure in fast-paced, high-volume airport environments.

• Identify and mitigate potential security risks through vigilant screening procedures, critical thinking, and attention to detail.

• Collaborate with cross-functional airport stakeholders to support safe, secure, and efficient passenger flow.

• Maintain strict adherence to TSA policies, Standard Operating Procedures (SOPs), and regulatory requirements while safeguarding the traveling public.

Oct. 2023 – June 2025

Assistant Operations Manager CLEAR – Field Houston, TX

• Led daily passenger service operations, delivering exceptional customer experience while driving membership enrollment and engagement.

• Ensured compliance with TSA regulations and airline security requirements through identity verification and document validation.

• Resolved complex passenger concerns with professionalism, sound judgment, and a customer-first approach.

• Coached and developed frontline team members to enhance operational performance, safety, and service excellence. Nov. 2020 – Nov. 2023

Program & Management Analyst Peloton Austin, TX

• Analyzed operational processes and supported cross-functional initiatives to improve efficiency and service delivery.

• Developed and facilitated training programs and presentations to strengthen team performance and organizational

communication.

• Managed stakeholder relationships by delivering responsive support and effective problem resolution.

• Monitored program performance and recommended process improvements to enhance operational effectiveness. Aug. 2019 – March 2020

Logistics Manager Screen Innovations Austin, TX

• Managed domestic and international logistics operations to ensure timely, efficient product delivery.

• Coordinated cross-functional teams and vendor partnerships to optimize supply chain performance.

• Resolved operational challenges while maintaining service levels and customer satisfaction.

• Implemented process improvements that enhanced workflow efficiency and operational reliability.

Nov. 2017 – Aug. 2019

Clinical Operations Manager Opus Anti-Aging & Wellness Cedar Park, TX

• Directed daily clinical operations while ensuring compliance with healthcare regulations, safety standards, and organizational policies.

• Supervised staff scheduling, workflow coordination, and operational performance to support quality patient care.

• Improved operational efficiency through process optimization and effective resource management.

• Delivered exceptional patient experiences by fostering a culture of professionalism, accountability, and service excellence. Feb. 2018 – Present

Owner & Manager Wildly Flowered Houston, TX

• Direct business operations, overseeing client relations, event planning, budgeting, and project execution.

• Deliver customized event experiences through strategic planning, logistics coordination, and exceptional customer service.

• Manage multiple projects simultaneously while maintaining quality, timelines, and client satisfaction.

• Cultivate long-term client relationships through professionalism, communication, and consistent service excellence.

REFERENCES

[Available upon request.]

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