IT Support & Data Entry Associate

OKUMUYE JOSHUA

***************@*****.*** +234********** Benin City, Edo State, Nigeria

https://ng.linkedin.com/in/joshua-okumuye-a7b09a378 PROFESSIONAL PROFILE

Motivated and adaptable Computer Engineering graduate with hands-on experience in IT support, engineering operations, hardware troubleshooting, and customer service. Completed a six-month engineering internship with NEPL, gaining practical exposure to equipment inspection, maintenance support, technical documentation, operational procedures, and workplace safety standards. Experienced in providing first-line IT support, troubleshooting hardware and software issues, configuring computer systems, and delivering customer-focused technical solutions in fast-paced environments. Possess strong analytical, problem-solving, communication, and teamwork skills with the ability to quickly learn new technologies and adapt to evolving business needs. Seeking to contribute technical expertise and a proactive mindset to a forward- thinking organization while continuing professional growth. SKILLS

IT Support & Technical

Troubleshooting

Diagnose and resolve hardware,

software, operating system, and

application issues using structured

troubleshooting methodologies to

minimise downtime and ensure

business continuity.

Software Installation, Configuration

& System Updates

Deploy, configure, update, and

maintain operating systems, business

applications, drivers, and security

software such as Windows 10/11 and

Windows Server environments while

ensuring compatibility and

compliance.

Customer Service

Deliver professional technical

assistance through phone, email,

remote, and in-person support while

maintaining excellent customer

satisfaction and service quality.

Attention to Detail

Maintain accuracy in system

configuration, troubleshooting,

documentation, and issue resolution

while ensuring compliance with

organizational standards.

Computer Hardware Installation,

Maintenance & Repair

Install, configure, upgrade, maintain,

and troubleshoot desktops, laptops,

printers, and peripheral devices to

optimize system performance and

reliability.

Basic Networking

Understanding of TCP/IP, DNS, DHCP,

LAN/WAN, Wi-Fi connectivity, IP

addressing, network devices, and

basic network troubleshooting.

Problem Solving & Analytical

Thinking

Analyze complex technical problems,

evaluate available solutions, and apply

logical decision-making to deliver

timely and effective outcomes.

Time Management & Task

Prioritization

Effectively manage multiple support

requests and prioritize incidents

based on business impact.

Microsoft Office Suite

Proficient in Microsoft Word, Excel,

PowerPoint, and Outlook for

documentation, reporting, data

analysis, presentations, and

communication.

Technical Documentation &

Knowledge Management

Develop and maintain technical

documentation, troubleshooting

guides, standard operating

procedures, and knowledge base

articles to improve support efficiency.

Professionalism, Integrity & Work

Ethics

Demonstrate accountability,

reliability, confidentiality, and a

strong customer-focused approach

while maintaining high professional

and ethical standards in all

responsibilities.

PROFESSIONAL EXPERIENCE

01/2024 – 06/2024

Benin City, Edo State

NEPL, Engineering Intern

•Assisted engineering teams with daily technical and operational activities, ensuring efficient execution of engineering tasks and project objectives.

•Supported the inspection, preventive maintenance, and troubleshooting of equipment to improve system reliability and operational performance.

•Prepared and maintained technical documentation, inspection reports, and operational records to support compliance and effective knowledge management.

•Adhered to workplace health, safety, and environmental (HSE) standards while ensuring compliance with organizational policies and operational procedures.

•Collaborated with cross-functional engineering teams to support project implementation, equipment maintenance, and continuous process improvement. 2015 – 2019

Benin City, Edo State

EJay's Happy Bite, IT Support & Sales Representative

•Provided first-level IT support for desktops, laptops, printers, and Point-of-Sale (POS) systems, ensuring minimal downtime and uninterrupted business operations.

•Diagnosed and resolved hardware, software, and peripheral issues through effective troubleshooting, escalating complex incidents when necessary.

•Installed, configured, and maintained computer applications, operating systems, drivers, and peripheral devices to ensure optimal system performance.

•Delivered professional customer support by responding promptly to technical inquiries, resolving complaints, and providing effective user guidance.

•Processed sales transactions accurately, maintained sales records, and ensured compliance with established operational procedures.

•Promoted products and services by identifying customer needs and providing appropriate recommendations, contributing to increased customer satisfaction and business growth.

•Maintained accurate documentation of technical support activities, customer interactions, and issue resolutions to support operational efficiency and service quality. EDUCATION

Benin City, Edo State University of Benin (UNIBEN), Bachelor of Engineering (B.Eng.) – Computer Engineering

(Awaiting Final Results)

CERTIFICATION

Certificate in diploma in Maritime

Engineering and ICT

REFERENCES

Available upon request.

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