Customer Service Representative (Aviation & Hospitality)

Madisyn Henderson

Bluffton, IN • 260-***-**** • *****************@*****.***

Professional Summary

Detail-oriented Customer Service Representative with 4+ years of experience in aviation and hospitality environments. Skilled in client communication, billing, dispatch coordination, and problem resolution in fast-paced settings. Known for maintaining accuracy, building strong client relationships, and delivering efficient, high-quality service.

Professional Experience

Customer Service Representative

Fort Wayne Aero Center – Fort Wayne, IN

November 2021 – Present

1 Manage high-volume inbound calls, assisting customers with reservations, service requests, and general inquiries

2 Coordinate aircraft services including fuel dispatching and ground support operations 3 Process billing and invoicing for airlines, private owners, and charter companies with strong attention to detail

4 Prepare daily and monthly financial and operational reports using Microsoft Excel 5 Maintain accurate data entry and payment processing while ensuring compliance and accuracy 6 Build and maintain strong relationships with tenants, transient clients, and aviation partners 7 Quickly identify and resolve issues to improve customer satisfaction and operational efficiency 8 Balance multiple responsibilities in a fast-paced environment while meeting deadlines Bartender / Manager

Curly’s Village Inn – Fort Wayne, IN

August 2020 – January 2022

1 Delivered high-quality customer service in a fast-paced hospitality environment 2 Managed daily operations, including staff coordination and customer relations 3 Handled cash transactions and maintained accurate financial records 4 Resolved customer concerns professionally to ensure positive experiences 5 Trained and supported new staff members

Education

Ivy Tech Community College – Fort Wayne, IN

Human Services (Some College Coursework)

Key Skills

1 Customer Service & Client Relations

2 Billing & Invoicing

3 Dispatch Coordination

4 Data Entry & Accuracy

5 Microsoft Excel

6 Payment Processing

7 Problem Solving

8 Time Management & Multitasking

9 Communication (Phone & Email)

10 Conflict Resolution

11 Leadership & Team Support

Additional Information

Authorized to work in the United States for any employer

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