Intermediate Data Services Support Clerk

JAMEEAH CHERRY

*************@*****.*** 445-***-**** Philadelphia, PA 19147

SUMMARY

Seeking an Intermediate-level position with an established organization that encourages professional development and allows advancement opportunities.

EXPERIENCE

City of Philadelphia/ Department of Human Services – Data Services Support Clerk –

Philadelphia, PA

Jan 2024 – Nov 2025

Reviews source materials and determines data to be entered; recalls information on a computer; compares source materials to computer-stored information to determine if file records need updating; keys in changes and additions; checks printouts of processed data to correct errors in coding or input; consults system manual, source information, and computerized records to resolve entry problems.

Receives requests for a variety of information from computer records; retrieves data from computerized records, selects data from the database, and key-enters directions to compose reports; supplies print-outs as required. Maintains integrity of files and follows conventions for the use of equipment and programs; discovers program errors and advises supervisor; recommends changes for system improvement. Types short narratives such as memos, letters, descriptive information on forms; types extended narratives such as reports, legal documents, and articles often involving technical terms and usages; types reports, charts, business, or technical data with numbers; compiles information and types from more than one source; proofs work; revises and corrects drafts using word processing editing features. May train others in the rules and procedures for data entry, coding, and for entering and retrieving information into or from the computer. Performs related work as required.

Health Partners Plans – Claims Specialist – [Location]

May 2023 – Jul 2023

Provided administrative and customer relations support related to processing insurance claims. Gather detailed information and review all required documentation, verifying data when necessary. proactively identify potential issues and work quickly to resolve questions or issues, with the objective of expediting the processing of claims.

GoPuff – Call Center Representative – Philadelphia, PA

Aug 2019 – Aug 2022

Processes customer orders, sets up items for redelivery, handles customer complaints and resolves disputes, gives out product information, handles customer emails, and handles driver and warehouse complaints.

Internal Revenue Service – Contact Specialist – Philadelphia, PA

Jun 2020 – Mar 2021

Work primarily with taxpayers and their representatives through telephone or face-to-face contact. You would provide authoritative tax law assistance and take action where needed to resolve their tax issues, often involving delinquent situations.

EDUCATION

Ultimate Medical Academy – Associate

Aug 2025 – Current

Community College Of Philadelphia – Certificate, Certified Patient Service Representative

Jan 2023 – Jan 2024

Drexel University – Certificate, Medical coding and billing

Jun 2018 – Dec 2018

Metropolitan Career Center – Certificate – Philadelphia, PA

Jun 2007

William Penn High School – Diploma in General Academic Studies – Philadelphia, PA

Jun 2002

07

Diploma in General Academic Studies

William Penn High School - Philadelphia, PA

June 2002

Skills:

* Advanced Microsoft Office skills.

* Typing 40 wpm, 16 kph.

* Time Management.

* Filing.

* Organized and detail-oriented.

* Excellent listening and follow-through skills.

* Superb telephone and customer skills.

* Creative and innovative thinker with an emphasis on teamwork.

* Intermediate Medical Terminology

Contact this candidate