Operations Governance Documentation & Compliance Coordinator

LaVasia West

OPERATIONS GOVERNANCE PROJECT COORDINATION DOCUMENTATION & COMPLIANCE

Georgia *************@*****.*** 404-***-**** linkedin.com/in/lavasia-west-505920215

PROFESSIONAL SUMMARY

Operations and governance support professional with 10+ years of experience coordinating documentation, maintaining accurate operational records, supporting compliance-driven processes, and partnering across multiple departments to improve workflow efficiency. Experienced in reviewing documentation for completeness and accuracy, tracking operational issues through resolution, maintaining data integrity, preparing reports, and supporting process improvements in fast-paced environments. Skilled at maintaining organized records, supporting operational oversight, and ensuring consistent execution of established processes. Recognized for strong organization, sound judgment, attention to detail, confidentiality, and the ability to quickly learn new systems while consistently delivering accurate, high-quality work.

CORE COMPETENCIES

Operational Governance Support • Documentation Management & Controls • Compliance Support • Contract & Lease Administration • Project Setup & Record Maintenance • Data Integrity & Quality Assurance • Operational Reporting & Metrics • Cross-Functional Collaboration • Risk & Issue Tracking • Process Improvement • Workflow Documentation • Audit Documentation Support • Stakeholder Communication • Multi-Project Prioritization • Microsoft Excel • Microsoft Word • Microsoft Outlook • Yardi

SELECTED QUALIFICATIONS

Review operational documentation for completeness, accuracy, and alignment with established requirements before system updates and downstream processing.

Maintain accurate property, tenant, contract, occupancy, delinquency, and operational records within Yardi and supporting documentation systems.

Coordinate with internal teams, vendors, contractors, landlords, and tenants to resolve documentation issues, record changes, and outstanding operational items.

Support onboarding and operational setup by organizing source documentation, validating data, maintaining system records, and helping ensure operational readiness.

Prepare recurring reports, monitor status changes, and maintain accurate information supporting operational and financial follow-through.

Identify workflow gaps and recurring documentation issues while improving tracking, reporting, and process consistency.

Support governance-related processes by maintaining documentation, tracking operational updates, and ensuring consistency across established workflows.

Prepare documentation for internal reviews, operational audits, and compliance-related activities while maintaining confidentiality and data accuracy.

PROFESSIONAL EXPERIENCE

Leasing & Tenant Relations Coordinator The Reserve – Atlanta, GA June 2020 – Present

Review and coordinate lease documentation, confirming completeness and accuracy before maintaining updates in Yardi.

Maintain rent roll updates, occupancy tracking, leasing reports, tenant records, and supporting documentation for operational monitoring.

Investigate documentation discrepancies, coordinate corrective actions with cross-functional teams, and monitor issues through successful resolution.

Perform routine documentation reviews to ensure completeness, accuracy, compliance, data integrity, and audit readiness.

Support new-property onboarding and operational setup by coordinating lease data, tenant records, source documentation, and system readiness.

Track status changes, communicate required updates, and ensure records remain current across active workflows.

Partner with leasing teams to streamline documentation, reporting, and workflow consistency.

Support operational decision-making by maintaining reports, documenting status updates, and communicating outstanding action items across departments.

Leasing Operations Manager Friendly Hills – Atlanta, GA August 2015 – June 2020

Managed high-volume leasing and administrative operations across a multi-property portfolio.

Maintained rent rolls, delinquency tracking, occupancy reporting, lease records, and operational data within Yardi.

Reviewed documentation and coordinated record updates to support accurate reporting and operational follow-through.

Coordinated with cross-functional stakeholders to clarify requirements, resolve documentation discrepancies, and drive operational issues through completion.

Supported onboarding of new properties by organizing documentation, validating records, and coordinating operational setup.

Improved lease tracking, reporting, and documentation workflows, strengthening data accuracy and reducing rework.

Monitored outstanding operational and financial items and maintained reliable records for leadership review.

Trained team members on processes, documentation standards, reporting requirements, and system workflows.

SYSTEMS & TOOLS

Yardi • Microsoft Excel • Microsoft Word • Microsoft Outlook • RealPage (familiarity) • Entrata (familiarity) • Lease Administration Platforms • Reporting Tools • Digital Documentation & Data Management Systems

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