Data Entry Specialist with 2+ Years Accuracy

ZAFRULLAH ADEWALE SHOTUYO

Lagos, Nigeria • +*** 903-***-**** • ****************@*****.*** • datascienceportfol.io/zafrullahshotuyo PROFESSIONAL SUMMARY

Detail-oriented data operations professional with 2+ years' experience maintaining accurate records, resolving data discrepancies, and processing high-volume case documentation across e-commerce and merchant platforms. Sustained 99%+ accuracy while managing multiple concurrent data sets under service-level targets, with proficiency in Excel, Google Sheets, and CRM database systems.

CORE COMPETENCIES

Data Entry & Validation • Record Accuracy & Quality Control • Discrepancy Resolution • Database & CRM Systems

(Zendesk) • Microsoft Excel & Google Sheets • Digital Recordkeeping • Confidentiality & Data Security • Report Compilation

PROFESSIONAL EXPERIENCE

Administrative Virtual Assistant & Data Operations Analyst — Saleko July 2024 – Present

• Maintain 99%+ accuracy entering and updating customer and merchant account records across multiple concurrent data sets.

• Review account documentation to identify and resolve discrepancies, correcting inconsistent or missing information.

• Handle confidential merchant and customer data in line with company data-protection standards. Data Operations & Customer Support Agent — Jumia Nigeria June 2023 – June 2024

• Processed 100+ CRM data entries daily via Zendesk, sustaining 99%+ accuracy under productivity targets.

• Reviewed vendor listing data for accuracy and policy compliance, correcting or flagging inconsistent records.

• Compiled case data into reports for internal teams, supporting process and workflow improvements. Operations Coordinator (Part-Time, Concurrent) — Godmaan Realities May 2023 – Dec 2025

• Produced weekly and monthly reports compiling case status and data across remote operations.

• Built and maintained organized digital trackers for accurate, efficient recordkeeping and retrieval. EDUCATION

B.Sc. Economics — Federal University of Agriculture, Abeokuta (FUNAAB), Second Class Upper CERTIFICATIONS

Data Analysis Training (Excel, Google Sheets, Data Visualisation, Reporting, SQL Fundamentals) — Product Hub Africa & Techcrush Academy, 2025

ALX Virtual Assistant Certificate — ALX Africa, 2025

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