Remote Customer Service & IT Support

Motivated and detail-oriented IT Support, Graphic Design, Data Entry, and Customer Service Professional with experience providing technical support, creating engaging visual content, managing accurate data, and delivering excellent customer service. Proficient in Microsoft Office, Google Workspace, Adobe Photoshop, Canva, and basic CRM systems. Skilled in troubleshooting technical issues, maintaining organized records, producing high-quality marketing materials, and communicating effectively with clients and teams. A quick learner with strong problem-solving abilities, excellent time management, and a commitment to delivering reliable, high-quality results in both remote and office environments.

SKILLS

Graphic Design (Adobe Photoshop & Canva)

Windows OS & Microsoft 365 Support

Help Desk & Remote Support

Customer Service & End-User Support

Cloud Computing Concepts (IaaS, PaaS, SaaS)

Data Protection & Access Control

Technical Support & Troubleshooting

Customer Service & Client Support

Data Entry & Data Management

Microsoft Office Suite (Excel, Word, PowerPoint, Outlook)

Google Workspace (Docs, Sheets, Drive)

CRM Systems (Basic Knowledge)

Social Media Content Design

Administrative Support

Email & Calendar Management

File & Document Management

Internet Research

Time Management & Organization

PROFESSIONAL EXPERIENCE

IT SUPPORT NGO CREATIVE IT SOLUTION FEB 2018 – 2019

Planning, designing and installing network for 150+ clients with 100-200 Cisco and Huawei devices

Installation and configuration of wired and wireless HP, Samsung & Canon Printer

Designing system infrastructure. (per job: ensured redundancy, scalabity, and security on all networks)

Created and configured VPNs for corporate and employee use.

Used strong project management skills to slash delivery.

Performed troubleshooting on load-balancing resulting in 20% less downtime installing, Configuring and supporting new equipment including routers, Proxy servers, Switches, Wan accelerators, LAN, DNS and DHCP. SAMUEL GUTU

IT SUPPORT, GRAPHIC DESIGNER,

DATA ENTRY & CUSTOMER SERVICE SPECIALIST

Phone number:+263********* email: **************@*****.***

Windows and Linux Server administration

IT ADMINISTRATOR ZUPCO May 2020 - December 2022

Installation and maintenance of network file servers and network operating systems.

Administrating OSI along VoIP, WLAN and SAN networks.

Installing, configuring and supporting new equipment including routers, proxy servers, switches, WAN accelerators, DNS and DHCP.

Configuring firewalls, Routing and switching to maximize network efficiency and Security

Providing network administration and support. Maximizing network performance through ongoing monitoring and troubleshooting.

OLD MUTUAL GRAPHIC DESIGNER JULY 2023 –May 2024 (part time)

Infographics Deisgn- Created several infographics for Old mutual, Nyazongo Construction, O, mari and Premium baking and culinary school.

Created marketing materials for SpaceshipDigital, including flyers, ads and other graphics & E-book Design.

Handling Customer Compliants over social platforms(Customer Service Representative)

Created engaging visual content for digital marketing campaigns across Facebook, Instagram, LinkedIn, and WhatsApp platforms.

Collaborated with clients to understand design requirements, provide creative solutions, and deliver projects on time.

Managed multiple design projects while maintaining attention to detail and meeting deadlines. OMNI CONTACT INTERNATIONAL IT SUPPORT & DIGITAL SERVICE SPECIALIST May 2024-currently working

Provided technical support and troubleshooting for hardware, software, and user-related issues.

Installed, configured, and maintained computer systems, applications, and peripherals.

Assisted users with operating system issues, software installation, and basic network troubleshooting.

Managed digital files, documentation, and data records with accuracy and attention to detail.

Created professional graphic designs including flyers, social media content, posters, and marketing materials using Adobe Photoshop and Canva.

Supported businesses with digital solutions, customer communication, and online content creation.

Delivered customer service support by responding to inquiries and ensuring client satisfaction.

Maintained organized workflows, met deadlines, and managed multiple projects remotely.

Managed documents, spreadsheets, and digital records using Microsoft Excel and Google Sheets

Assisted with customer inquiries through email, messaging platforms, and online communication channels.

Identified data errors and performed quality checks to improve accuracy. SURLEWS GRAPHIC DESIGN FREELANCE GRAPHIC DESIGNER 2025-Currently working

Created professional designs including flyers, posters, logos, banners, business cards, and social media graphics for clients.

Developed visual content and marketing materials to help businesses promote their products and services.

Worked with clients to understand their design needs, provide creative concepts, and deliver high-quality solutions.

Used Adobe Photoshop and Canva to produce engaging digital and print-ready designs.

Designed branded content for social media platforms including Facebook, Instagram, LinkedIn, and WhatsApp.

Managed multiple projects, revisions, and deadlines while maintaining strong attention to detail.

Prepared final artwork in appropriate formats for online use and printing.

Built strong client relationships through effective communication and reliable service.

Designed and developed modern, responsive websites for businesses, organizations, and individuals.

Optimized websites for mobile devices, usability, and visual consistency. EDUCATION

Ongoing B.Sc. Degree in Data Science and Informatics.(MSU)

Advanced Technical Diploma in Telecommunication Engineering(C&G UK)

Revised Diploma in Computer Engineering

Certificate in Cyber security (Cisco).

IBM Professional Cloud Architect (IBM Certification)

Oracle Cloud infrastructure Certification(Oracle University)

Certificate Developing IT Linux Professionals (NDG).

Certificate in Graphic Design

REFERENCES

Available upon request.

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