Customer Service & Service Technician Lead

PROFESSIONAL SUMMARY

MATT IDLER

Vancouver, WA **683

360-***-**** - *************@*****.***

Customer Service professional with over twenty years committed to superior service. Driven to consistently contribute value through impeccable work ethic and unending quest to achieve new skills. Experience managing high-volume of service calls while maintaining quality and efficiency. Driving capabilities.

SKILLS

Driving Hand Tool knowledge

Language Component repair

Sales & Parts Integrity, Honesty

Microsoft/Computer Working well with others

WORK HISTORY

06/2025 to 06/2026 Adult and Teen Challenge/Super Thrift Store

Vocational degree at Super Thrift Store: Sales, Cash register,

Forklift, customer service. Driver for team bus daily to and from work.

Worked on relationship with my Lord and Savior Jesus Christ in

Recovery housing. Cooked, cleaned, Life Renewal classes learning

about addiction to alcohol. Successfully passed a yearlong program.

03/2025 - 05/2025 CTran

Bus Trainee learned how to drive a 40’ bus and smaller buses too.

10/2023 - 02/2025 Frito Lay- Vancouver, WA

Sanitation - responsible for cleaning all conveyor lines

Cleaning of all outside grounds

Working with cleanings supplies and chemicals

Forklift certified and scissor lift trained

08/2023 - 10/2023 Tiger Stop, Saw Manufacture Vancouver, WA

Temp job making saws and wiring electrical panels

Able to read wiring diagrams and wire panels up

Assisted other technicians in complete buildup of machines

1/2022 - 01/2023 Sigma Design – Vancouver WA

Engineering Technician

Able to Read wiring diagrams

Understanding of CAD drawings

06/2020 to 06/2021 Columbia Okura – Vancouver, WA

Service Technician III/Robotic Technician

Worked assembly line and wired robots and PEC panels

Assembly of all working parts for integration of complete jobs.

Worked cranes, boom and forklifts.

06/2009 to 06/2020 Karcher North America Service Tech III

Was lead in servicing over 250 dealer networks in North America Trouble shooter for pressure washer and Watermaze products Solved customers issues, dealing with pumps, engines, and wiring Solved all customer warranty issues

Worked with engineering, reviewing quality issues of new products.

EDUCATION: Concordia University, B.A. Arts in History and Science 1983

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