Remote Data Entry & Service Desk Analyst

Mohammed Nabil Guail

Data Entry & Service Desk Analyst Remote Support

**********@*****.*** • Jeddah, Saudi Arabia • Available for remote work PROFESSIONAL SUMMARY

Detail-oriented data entry and support professional with strong accuracy, a process-driven approach to following documented procedures (KBs/SOPs), and solid critical-thinking and problem-solving skills from a Computer Science background. Experienced in high-volume, accurate data entry, identifying and escalating issues, and providing customer and basic technical support while working independently and remotely. Strong communicator, quick to learn new systems, and ready to pick up PACS and healthcare workflows.

EXPERIENCE

Administrative & Data Support — Bin Gaboos Logistics Services 2024 – Present

• Perform high-volume, accurate data entry and maintain data integrity, consistency, and timely processing across company systems.

• Follow documented procedures and standard operating processes, identifying and escalating issues that don't align with the guidelines.

• Collaborate with internal teams to keep day-to-day operations running efficiently. Freelance — Data Processing & Support — Self-employed (Remote)

• Deliver fast, accurate data entry and document handling independently and remotely, to consistent quality standards.

• Handle client queries and communicate clearly and professionally. Founder & Operator — Fidru (fidru.com) — Online Store

• Provide end-to-end customer and basic technical support — troubleshooting issues and following consistent processes. EDUCATION

B.Sc. in Computer Science — Effat University, Jeddah Expected 2027 SKILLS

• High-volume, accurate data entry and data integrity

• Following documented processes (KBs/SOPs) precisely

• Critical thinking and problem-solving (Computer Science background)

• Basic service desk / support understanding; troubleshooting and escalation

• Working independently in a remote setting

• Strong written and verbal communication

• Quick to learn new systems; ready to learn PACS and healthcare workflows LANGUAGES

Arabic — Native • English — Fluent (written & spoken) • French — Basic

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