AI-Enabled Executive Assistant & Operations Support

MELVILLE OKOROJI

Executive Assistant Operations & Project Support AI-Enabled Productivity

*************@*****.*** +234********** (WhatsApp) Remote (GMT+1) PROFILE

Tech-fluent Executive Assistant and Operations Coordinator with 8+ years of experience supporting C-suite leaders, managing complex calendars, and driving cross-functional projects. Specialized in leveraging AI productivity tools to streamline executive workflows and optimize business operations in fast-paced, remote environments.

SKILLS

• Executive support and prioritization for senior leadership, including scheduling, inbox management, and follow-through

• Independent project management, from planning through completion, with strong follow-through on timelines and deliverables

• Process documentation, workflow optimization, and SOP development to improve operational efficiency

• Executive meeting support, including agenda preparation, meeting coordination, minute-taking, and action item tracking

• Cross-functional coordination across operations, sales, and customer support

• Research and information gathering to support strategic decisions and recommendations

• Strong business judgment and ability to work independently with minimal supervision

• CRM & documentation management (Zendesk, Freshdesk, HubSpot, Notion)

• Google Workspace Microsoft Office Slack Trello Asana

• AI-assisted workflow automation using ChatGPT, Microsoft Copilot, Gemini, and other productivity tools to streamline administrative processes and improve operational efficiency

• Strong written and verbal communication skills, comfortable working independently in remote, asynchronous environments

WORK EXPERIENCE

Crypto Jobs Inc Jul 2025 – May 2026

Sales Representative & Social Media Manager (Contract)

• Coordinated cross-functional content and marketing projects, managing content calendars, stakeholder communication, and campaign execution across Twitter, Reddit, Facebook, and Discord

• Created 50+ beginner-focused educational content pieces, using AI productivity tools to support content development and increase engagement

• Conducted market research and audience analysis to inform content strategy and outreach

• Tracked campaign performance and sales metrics, contributing to $16,000+ in digital product revenue and a 70% increase in combined social media audience growth Bubble Enterprise Jan 2025 - Nov 2025

Retail Business Owner / Customer Operations Lead

• Managed daily business operations, customer service, inventory, vendor relationships, and administrative processes for a retail business

• Maintained 90% customer retention through proactive issue resolution and consistent, high-quality service

• Coordinated supplier communications, purchase orders, and inventory reconciliation, reducing stock discrepancies by approximately 30% while improving fulfilment accuracy

• Supervised and trained two employees, documenting standard operating procedures that improved workflow consistency and onboarding

BRAG Media (Digital Agency) Jul 2020 – Jan 2025

Executive Assistant & Operations Coordinator to CEO

• Provided comprehensive executive support to the CEO, managing calendars, inbox correspondence, confidential information, and competing priorities

• Coordinated a fast-moving executive calendar across multiple time zones, scheduling 8 to 15 meetings per month and resolving conflicts

• Organized executive meetings by preparing agendas, documenting minutes and action items, and following up with internal teams to support timely execution

• Managed contracts, confidential records, and digital filing systems, introducing a more structured system that improved document accessibility

• Researched 20+ vendors and partnership opportunities over three years to support business planning and executive decision-making

• Coordinated 4 to 6 simultaneous cross-functional projects, monitoring timelines, deliverables, and stakeholder communications to keep initiatives moving forward

• Leveraged ChatGPT, Microsoft Copilot, Gemini, and other AI tools to draft communications, summarize research, and streamline administrative tasks

• Strengthened operational efficiency through improved documentation, workflow processes, and proactive follow-up across departments

Copyright Society of Nigeria (COSON) Sep 2018 – Feb 2020 Customer Service Representative

• Managed 40+ daily customer interactions via phone, email, and walk-in channels while consistently meeting service-level agreements

• Achieved 100% SLA compliance through effective case management and timely resolution within a 24-hour window

• Maintained accurate CRM documentation, improving reporting accuracy by 25% through standardised tagging and case-note processes

• Resolved complex copyright and royalty disputes through conflict resolution and de-escalation techniques

• Authored 15+ knowledge base articles that reduced repeat inquiries by 12% and improved first-contact resolution

4NL Political Media Group Nov 2017 – Jun 2018

Executive Assistant to Head of Media Group

• Provided direct executive support to the Head of Media Group during a gubernatorial campaign, acting as a trusted point of contact for schedules and correspondence

• Managed email communications and filtered priority messages to ensure timely responses

• Prepared research and briefing materials to support strategy meetings for senior leadership

• Maintained confidentiality and professionalism in a high-pressure environment EDUCATION

Bachelor of Science — International Relations

Obafemi Awolowo University, Osun State, Nigeria.

LANGUAGES

English — Fluent

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