Network & System Administrator (Data Entry)
Resume:
Muhammad Ali
System and Network
Administrator
Contact
Profile Summary
Certificate
***********.********@*****.***
System & Network Administrator
experienced in ISP, NOC, and IT
operations. Proficient in network
troubleshooting, Cisco technologies,
data center monitoring, and
enterprise support. Dedicated to
ensuring stable network performance
and quick resolution of technical
issues.
MCSE Server 2019
CCNA (Routing & Switching)
Ms-Azure Cloud 104
Bachelor of Computer Sciences 2017-2021
GCUF University
Education
End-User Technical Support (Hardware & Software
Troubleshooting)
Network Camera configuration with the NVR system.
LAN, WAN & Wi-Fi Network Support & Troubleshooting. Network Monitoring using PRTG & FortiGate Firewall and all polices managed by the fortinet.
L2 and L3 devices management and configuration managed access layer and distribution level.
FTP Server Management & File Permission Control.
Coordination with the ISP in case of network faillure and downtime of the link.
Endpoint Security Management (Kaspersky Endpoint Security) Network Cabling, RJ-45 Termination & Connectivity Testing Cisco Switch Configuration ( 3750, 4948, 3650,1000,2690) Wireless controller managed by UBNT & Ruckus devices. Network devices inventory managed and record updated. VoIP IP Phone Configuration & Extensions (Cisco, Grandstream) Beaconhouse National University 2025-2026
Assistant Network Administrator
Experience
English
Urdu
Language
Office no 0 Road 55 Bldg 442 A Block
208 Muharraq
Lucky Box W.L.L Bahrain (continue)
IT Engineer
End-User Technical Support (Hardware & Software
Troubleshooting)
Windows OS & Application Installation, Configuration
& Updates
Active Directory User Management (Domain
Controller, GPO basics)
Network Camera configuration with the NVR system.
LAN, WAN & Wi-Fi Network Support &
Troubleshooting
Network Monitoring using PRTG & FortiGate Firewall Desktop, Laptop & Mobile Device Deployment
IT Asset & Inventory Management
User Access Control, Login & Email Issue Resolution Soft Skills
Management Skills
Creativity
Negotiation
Critical Thinking
Leadership
Networking & Infrastructure
VLANs, Inter-VLAN Routing, Static/Dynamic Routing, NAT, DHCP, TCP/IP, Subnetting, Network
Troubleshooting, Cisco & MikroTik devices.
Fortinet
Firewall policy management, SD-WAN configuration,
VLAN and interface configuration, basic VPN support. Server Administration
Windows Server, Active Directory, Group Policy, DNS, DHCP, File Sharing, User Provisioning & Security
Policies.
Virtualization & Monitoring
VMware Workstation/ESXi, VM deployment &
snapshots, PRTG Network Monitor.
Cloud & Microsoft Technologies
Azure Administration (VMs, VNets, Resource Groups, Storage), Office 365 Administration, Azure AD, Cloud Fundamentals (IaaS/PaaS/SaaS).
Operating Systems & Tools
Windows 10, Windows Server, Ubuntu Linux, basic
macOS, Biometric Attendance Systems.
Technical Skills
KKN Network (ISP)
Tac Engieer
Manage and resolve daily internet relevant complains Support to the pop end to the client end.
Support of L1, L2 and L3.
Knowledge of RJ-45 connector paring and SFP module. New connectivity and configuration at client premises if visit required. Switches and router basic configuration of cisco vendor.(3750,4948 and 3650)
Know about the juniper router and check the client internet issue trouble shooting.
Proactive monitoring and also escalated to the field issue as well to the fiber optics department.
Proactive monitoring through Syslog and Solar wind. Wireless dishes monitoring like Power beam, Rocket-M5 OLT huawei and Ont link checked on system.
Managed daily internet connectivity & service-related issues Provided L1, L2 & L3 technical support for network incidents Resolved client network issues via remote desktop support Handled customer communication via email, phone & chat Coordinated with internal Fiber & SDS field teams for issue resolution
Proactive network monitoring using SolarWinds, Syslog & Cacti Managed reseller panel user verification & dialing issue troubleshooting
Coordinated with third-party vendors (Wateen) for link-related issues
Ensured timely ticket closure with First Call Resolution (FCR) tagging
Maintained incident tracking and escalation follow-ups Wateen Telecom (ISP)
Enoc & Sme Noc
2021-2023
2023-2025
Cricket
Gymnanism
Listening Motivational
lectures.
Hobby
Samaa Tv 2025
IT Engineer
End-User Technical Support (Hardware & Software
Troubleshooting)
Windows OS & Application Installation, Configuration
& Updates
Active Directory User Management (Domain
Controller, GPO basics)
Network Camera configuration with the NVR system.
LAN, WAN & Wi-Fi Network Support &
Troubleshooting
Network Monitoring using PRTG & FortiGate Firewall Desktop, Laptop & Mobile Device Deployment
IT Asset & Inventory Management
User Access Control, Login & Email Issue Resolution FTP Server Management & File Permission Control
Endpoint Security Management (Kaspersky Endpoint
Security)
Network Cabling, RJ-45 Termination & Connectivity
Testing
Cisco Switch Configuration ( 3750, 4948, 3650,1000) Wireless Router Installation (Tenda, TP-Link, D-Link) Mikro-Tik Router Configuration (PPPoE Policies)
VoIP IP Phone Configuration & Extensions (Cisco,
Grandstream) in elastix server.
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