Customer Support & Operations Specialist

SKYLANDER ARMSTRONG

Customer support specialist Management Experience

Charlotte, NC 28216 +1-980-***-**** ******************@*****.*** Professional Summary

Customer service professional with 20+ years of experience in customer support, Team leadership, cash handling, operations management. Skilled in handling customers concerns, managing high-volume workflows, and maintaining accuracy in fast -paced environments. Proficient with Microsoft Office and POS systems, Data Entry and Communication tools. Seeking a remote customer service or administrative support role where strong communication and problem solving skills can contribute to our success.

Work Experience

Cash Processor

Brink's, Incorporated Charlotte, NC

October 2024 to Present

• Identified fraudulent activities and reported suspicious transactions to the appropriate authorities

• Recognized for consistently meeting or exceeding performance targets set by management

• Achieved a high level of accuracy when handling large sums of cash during peak business hours

• Contributed to a positive team environment by fostering open communication and mutual support

• Demonstrated strong attention to detail when verifying signatures, identification documents, etc

• Achieved a consistently high level of accuracy when processing large volumes of cash transactions

• Handled confidential customer information securely in accordance with privacy guidelines

• Maintained knowledge of banking policies, procedures, and regulations to provide accurate information to customers Mail Processor

United States Postal Service Charlotte, NC

September 2023 to February 2025

Process mail by zip codes

Barcode analysis

Time management

Assistant Manager

Family Dollar Charlotte, NC

April 2024 to November 2024

• Assisted in the management of daily operations, ensuring smooth and efficient workflow

• Supervised and trained a team of 8 employees, providing guidance and support to maximize productivity

• Implemented new scheduling system that optimized staff allocation and reduced labor costs by 10%

• Collaborated with the manager to develop strategies for achieving sales targets and improving customer satisfaction

• Assumed managerial responsibilities in the absence of the manager, overseeing all aspects of operations

• Analyzed sales data to identify trends and opportunities for improvement, implementing effective strategies accordingly

• Managed cash handling procedures, including opening/closing registers, preparing deposits, and reconciling discrepancies

• Monitored employee performance through regular evaluations, providing constructive feedback for professional development

• Developed employee schedules based on business needs while optimizing staffing levels during peak hours

• Utilized POS systems effectively to process orders accurately while maintaining a high level of efficiency

• Increased overall store profitability by analyzing product performance data & adjusting pricing/markdowns accordingly

• Managed inventory levels, ensuring adequate stock availability while minimizing excess or obsolete items Store Manager

7Eleven Charlotte, NC

September 2021 to September 2023

· Manage a team of six or more customer service associates and set the precedent for established customer service policy.

· Communicate with customers who have escalated issues to determine a beneficial resolution and ensure timely follow up to verify that complaints have been addressed and satisfied.

· Present quarterly reports to executive management detailing the performance and success of the team, budgetary concerns, and implementation of new policy.

Assistant Manager

Circle K Charlotte, NC

February 2021 to September 2021

· Supervised daily operations of busy stores.

· Managed and trained multiple sales associates including team leads and supporting managers.

· Oversaw inventory management tasks, store supplies, and front end operational. Including safe management and cash handling.

Cashier

PLS Check Cashing Charlotte, NC

June 2018 to December 2020

· Complete shifts start/end duties and generate reports for management.

· Processed transactions efficiently using square POS and reduced average checkout times.

· Excelled at multitasking in a demanding environment, engaging with customers while maintaining satisfaction rates. Education

High school diploma

West Mecklenburg High School Charlotte, NC

August 2002 to May 2005

Skills

Team management Call center Team leadership and couching Microsoft Word Analysis skills Basic math DETAIL DRIVEN POS Computer skills Customer service Store management Cash register Assistant Manager Experience Upselling Typing GOAL- ORIENTED INVENTORY MANAGEMENT Sales Retail Management Communication skills Negotiation Inside sales Microsoft Office Cash handling Guest services Microsoft Excel OUTLOOK Windows SALES Food service MS OFFICE CUSTOMER FOCUS Marketing PAYMENTS AND RETURN Customer support

Links

http://WWW.linkedin.com/skylander-armstrong

Certifications and Licenses

Driver's License

Additional Information

Authorized to work in the US for any employer

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