Data Entry & Administrative Support Specialist

VICTORIA TITILOPE AJAYI

Ibadan, Oyo State

Mobile: +234**********, +234********** E-mail: ************@*****.*** CAREER OBJECTIVE

To build a fulfilling and impactful career by contributing my skills, enthusiasm, and strong work ethic to any professional environment. I am committed to excelling in a team-oriented atmosphere where collaboration, creativity, and operational excellence are valued. By actively participating in task execution, adhering to best practices, and striving for continuous improvement, I aim to deliver outstanding results that align with organizational goals. My ability to adapt quickly, solve complex problems, communicate effectively, and maintain high standards of professionalism positions me to make a meaningful difference within any organization I join.

INTERPERSONAL SKILLS

Problem-Solving, Stakeholder Engagement, Confidentiality, Excellent Communication, Good Interpersonal Relationship, Teamwork, Critical thinking, Time Management and Leadership Skills. TECHNICAL SKILLS

Microsoft Office Suite: PowerPoint, Excel, Word

Customer Relationship Management (CRM)

Data Entry

Client Relations

Troubleshooting

Inventory Management

Administrative Support

Appointment Scheduling

Documentation and Record Keeping

Communication Platform: Email, Zoom, Google Meet

Soft Skills: Task Prioritization, Customer Service, Office Administration, Teamwork, Adaptability, Attention to detail, and Organizational Skills.

WORK EXPERIENCE

MYSOL Solar, Engie Energy Access, Lagos 2025 – Present Customer Support Representative

Respond to high volumes of customer inquiries via inbound calls, ensuring timely and accurate information is provided.

Troubleshoot technical and operational issues with solar systems and energy devices, guiding customers through solutions.

Handle customer complaints with empathy and professionalism, ensuring a positive resolution and experience.

Escalate unresolved or complex technical issues to the appropriate internal departments while ensuring follow-up.

Stay updated with the company’s latest products, services, and customer service policies to provide accurate assistance.

Ibadan Boys High School (NYSC), Oke-Bola, Ibadan Oyo State 2023 – 2024 Teacher

Designed and delivered engaging Basic Technology lessons in line with national curriculum standards.

Mentored students in both academic and personal development, providing guidance and motivation.

Maintained discipline and order in the classroom, promoting a safe and conducive learning environment.

Collaborated with lead teachers in improving lesson delivery and classroom strategies.

Participated in staff meetings, curriculum development sessions, and extracurricular planning activities.

Milary Nigeria Limited, 10 Oshifila Street, Anifowose, Ikeja, Lagos 2019 – 2020 Inventory Officer & Receptionist

Assisted in organizing company documents and managing inventory data for quick retrieval and auditing

Acted as a communication link between departments for stock-related issues.

Maintained accurate records of safety equipment dispatched from the warehouse and tracked stock movement.

Managed the front desk by greeting visitors, responding to inquiries, and directing guests appropriately

Assisted in organizing company documents and managing inventory data for quick retrieval and auditing.

Ensured all outgoing items were properly documented and matched with delivery requisitions. Goodnews Bakery, Lagos 2022 – 2023

Secretary

Managed the bakery’s communication channels, answering phone calls, emails, and relaying messages promptly.

Maintained and organized internal documentation, including staff schedules, financial records, and customer orders.

Scheduled meetings and coordinated bakery events, ensuring all logistics were in place.

Documented daily financial transactions and supported the finance team with bookkeeping duties.

Provided front-desk support and assisted customers with inquiries regarding orders and services. EDUCATION

Ds Adegbenro Ict Polytechnic, Ogun State 2017 – 2022 OND & HND Electrical/ Electronic Engineering

Christfield Comprehensive College, Lagos State 2012 – 2017 Senior Secondary school Certificate Examination

ACCOMPLISHMENT

Handled high volume customer interactions daily while maintaining high service quality.

Resolved customer complaints efficiently, contributing to improved customer satisfaction and issue resolution.

CERTIFICATIONS

Customer service Certification

NYSC Discharge Certificate

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