Backend Operations & Administration Professional

ANURAG SHUKLA

Contact: 829-***-****/ 945******* E mail: ****************@*****.***

Result oriented professional with nearly 6 years of experience; targeting assignments in Back End Operations / Administration with an organization of high repute PROFILE SUMMARY

• Skilled in managing a wide spectrum of general administrative activities including, business administration, vendor management, and inventory management

• Proficient in developing & streamlining systems with proven capability in enhancing operational effectiveness and meeting operational goals within cost, time & quality parameters

• Monitoring overall functioning of the processes, identifying improvement areas and implementing adequate measures to maximize customer satisfaction level

• Proficiency in managing service delivery operations with capability to win new business, defining SLA’s, contract management, defining operating procedures; capacity management and handholding of business partners

& key stakeholders

• Capabilities in developing and implementing critical to quality service Standards/ KPI for attrition control and performance excellence

• Possess in-depth understanding of business; reviewing existing systems and business requirements and facilitating the implementation of newsystems/processes, in-line with the overall business goaland objectives

• Ability to execute focused long term oriented solutions to administrative challenges keeping employee welfare and organizational interest at the core

• An innovative & result-orientated professional with strong planning, communication, interpersonal & negotiation skills; proven capability to surpass targets within given deadlines, regardless of pressure CORE COMPETENCI E S

General Administration Resource Management Strategic Management Strategic Planning Risk Management Occupational Health & Safety Facility Management Maintenance & Utilities Vendor Management Contract Management Process Improvement Purchase Operations Project Management Performance Management SLA Management Training & Development Client Satisfaction WORK EXPERIENCE

Feb’24 –Jul’25: Senior Selling Partner Support (SPS) Associate with Amazon Development Centre (India) Private Limited in Noida (VCC Uttar Pradesh).

Nov’22 – Feb’23: Content Reviewer & Translator With Fidel Softech Pvt. Ltd. Dec’21-Mar’22: Associate Analyst with Ernst & Young Global Business Solutions (India) LLP, Gurgaon May’18 – Jun’20: Office Admin with ThinkSoft Services Pvt. Ltd, New Delhi Jan’18 – Apr’18: W-ARS with Sundrop Foods India Private Limited, Jhansi Feb’09 - Feb‘’10: Stenographer with Public Works Department (Provincial Division), Kanpur. Key Result Areas:

• Worked as a part of a teamand supporting the administration

• Managed the day-to-day task and administrative duties of the office including covering the reception area

• Attended to the clients & visitors in the office; addressed incoming & outgoing calls correspondence & filing

• Monitored inventory, office stock ordering, purchase orders and invoice tracking

• Controlled expenses (overtime, local, stock & consumables) through efficient branch operations

• Supervised inventory management systems like stock availability, order management, back store management, stock consolidation & transfer also ensure on time stock count & effective stock management

• Developed right mix ofstaffing and monitoring & appraising their performance while developing individual career plans

• Supervised day-to-day administrative activities in coordination with internal/ external departments for smooth business operations

• Managed corporates & travel agents for office businessand maintained relationship with key clients to produce group and convention business

• Built and maintained vendorrelations; evaluated vendors, managed buyer processes, and analyzed reports

• Tracked and maintained inventory levels in the stores for allitemsrequired in the organization

• Led employee training and development division by monitoring competency grids and identified training needs for skill / competency up-gradation

FREELANCE EXPERIENCE

2 Years as Freelance Hindi Content Writer.

Hindi Content Writer with Cyfuture India Pvt. Ltd., Noida, U.P. EDUCATION

2021: MBA (Finance, Production & Operation Management) from Swami Vivekanand Subharti University Meerut

2015: Bachelor of Law from CSJM University,Kanpur

2011: Bachelor of Commerce from CSJM University, Kanpur 2008: Diploma in ModernOffice Management & Secretarial Practice from Feroze Gandhi Polytechnic, UP 2006: C lass 1 2th from B NS D Inter College, Kanpur, UP Board 2004: C lass 1 0th from B NS D Inter College, Kanpur, U P Board. Other Skills

2015: Diploma in Prabhakarin Classical Music from Prayag Sangeet Samiti Allahabad, UP 2014: Diploma in Light Music from Prayag Sangeet Samiti Allahabad, UP 2010: Diploma in Computer Information System s & Management from Social Welfare Society of Information Technology NTC Delhi

Technical Skills: MS Office (Excel &Word)

Course on Computer Concepts (CCC)

SUMMER TRAINING

Jun’07 –Jul’07: Summer Trainee Office Assistant with Moradabad Development Authority”, Moradabad, UP PERSONAL DETAILS

Date of Birth: 10th July 1989

Languages Known: English and Hindi

Present Address: 128/135 E Kidwai Nagar Kanpur, U.P. 208011

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