Top-Performing Sales & Customer Service Specialist

NOUR ZAYED

Cairo, Egypt • +20-155-***-**** • *********@*****.***

PROFESSIONAL SUMMARY

Adaptable professional with 4+ years of experience across customer service, sales, lead generation, and client relationship management. Proven track record of exceeding performance targets in fast-paced, high-volume environments, with strong negotiation, objection-handling, and rapport-building skills. Combines a Civil Engineering background and AutoCAD proficiency with sharp analytical thinking, fast learning, and clear communication. Seeking a role where these strengths can drive results from day one. CORE SKILLS

Sales & Customer Service: Customer Service & Complaint Resolution, Sales & Appointment Setting, Lead Generation & Cold Calling, Negotiation & Objection Handling, Conflict Resolution Software & Tools: Microsoft Office (Word, Excel, PowerPoint), AutoCAD (2D Drafting), CRM Platforms (HubSpot, GoHighLevel, Salesforce), DaVinci Resolve (Video Editing) Core Strengths: Time Management & Multitasking, Problem Solving & Critical Thinking, Team Collaboration, Fast Learning & Adaptability

PROFESSIONAL EXPERIENCE

IDEANEST Sales and Marketing Specialist (Freelance) Mar 2026 – May 2026

• Identified and generated new customer leads through LinkedIn outreach and other prospecting channels.

• Supported sales and marketing efforts for freelance clients on a project basis. BuzzCX Sales Representative 2024 – Apr 2026

• Recognized as top performer, achieving the highest commission on the team since joining.

• Handled outbound and inbound sales calls for FlipDish UK accounts.

• Improved conversion rates through effective, persuasive communication.

• Collaborated cross-functionally with team members to optimize outreach strategies. Concord Offers Real Estate Cold Caller 2023 – 2024

• Contacted homeowners to present property selling and investment offers.

• Strengthened negotiation and closing skills through high-volume outbound calling.

• Maintained accurate CRM records to track sales pipeline and progress. Teleperformance Egypt Customer Service Representative 2022 – 2023

• Resolved billing, technical, and logistics inquiries for U.S.-based customers.

• Delivered consistently high customer satisfaction through professional issue resolution.

• Maintained strong performance under pressure in a high-volume call center environment. Vodafone Egypt Customer Support Representative 2021 – 2022

• Assisted customers with billing and technical support issues.

• Maintained strong performance metrics and received positive customer feedback. EDUCATION

Bachelor of Civil Engineering — Badr University in Cairo (BUC) LANGUAGES

Arabic: Native English: Fluent German: B1

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