Bilingual Consumer Loan Consultant - Full-Cycle Lending

Sharon Melany Martinez

Consumer Loan Consultant

Fontana, California 909-***-**** *********@*******.*** PROFESSIONAL SUMMARY

Dedicated Consumer Loan Consultant (CLC) with over 9 years of experience providing full cycle consumer lending services. Recipient of the Circle of Excellence Award (2025), recognized for competence, attitude, relationship building, and eagerness. Bilingual in English and Spanish.

PROFESSIONAL EXPERIENCE

Consumer Loan Consultant (CLC)

Credit Union of Southern California 2017 Present Handle full-cycle consumer lending, including credit cards, personal loans, and auto loans.

Meet and exceed monthly loan goals while promoting GAP, MRC, and Payment Protection products to support both our Members and the Credit Union. Walk Members through the entire loan process from application to funding, making sure everything is accurate, compliant, and smooth. Act as a go-to resource for team members when they have questions about loan scenarios, policies, or structuring deals.

Help keep the team on track during busy periods and step in wherever needed to support production goals.

Train and support new hires, sharing best practices and helping them feel confident in their roles.

Assist teammates whenever needed and contribute to a positive, team-first environment.

Help with team meetings, recognition efforts, and department events to keep morale strong.

Handle Member escalations professionally and work toward fair, timely resolutions. Maintain compliance and attention to detail in all documentation and processes. Business Development Representative

VONS Credit Union May 2015 December 2016

Visited local businesses to promote credit union Membership Engaged employees and educated them on credit union products and services Built relationships with business partners and potential Members Successfully enrolled new Members and expanded credit union presence TECHNICAL SKILLS

Microsoft Outlook, Teams, Word, Excel, CARFAX, DocuSign EDUCATION

A.A. in communications Chaffey College (2004 2008) GED AB Miller High School (2004)

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