Customer service Professional
Resume:
JACOB TOLENTINO
S U M M A R Y
A hardworking, energetic, warm, and welcoming hospitality service professional who have consistently demonstrated exceptional customer service with high regard for respect for both customers and team members, while consciously maintaining high standards for safety and security.
E X P E R I E N C E
Emergency Roadside Service Agent
CAA GROUP Richmond hill, ON March 2023 - October 2023
Receiving incoming telephone calls regarding road service request and/or general club information.
Determined exact service requirements and inputs data into Emergency Road Service Programs for use by dispatchers and refers rural calls to contractors.
Outbound telephone calls to members to complete data clean up and account information.
Responded to member inquiries regarding membership and member benefit, provided prospective members with information on CAA Ontario and Manitoba services.
Performed various clerical duties.
Valet Attendant
Ritz Carlton Toronto Toronto, ON June 2019 - August 2021
Created exceptional customer service by delivering safe, seamless and prompt parking experiences.
Greeted guests, explained valet procedures and answered questions to drive satisfaction and repeat business.
Coordinated team of valets handling car parking needs for regular guests and special event parking.
Greeted guests and answered questions about valet service, directions and local attractions.
Informed guests of location of hotel reception, concierge and lounges. Valet Attendant
One King West Hotel & Residences Toronto, ON June 2017 - June 2019
Park and retrieve customer vehicles in specified area in a safe and efficient manner
Provide accurate and timely documentation of vehicle checks, vehicle damage, and other conditions prior to service
Provides courteous treatment of customer and resolve guest services issues
Overlooking the Concierge and Front Desk department Bellman
Soho Metropolitan Hotel Toronto, ON December 2016 - June 2017
Respond to internal and external guest requests and concerns in a personal, prompt and courteous manner, in person and/or on the telephone
Responsible for maintaining high and consistent level of Guest Services C O N T A C T
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Mississauga, ON L5A 4B7
S K I L L S
4+ years of supervisory experience
in a customer service environment
Excellent verbal and written skills
that exceed expectations
Proficient with Microsoft Office and
OPERA
Ability to handle pressure, varied
work loads and multiple tasks
Attention to Detail and has ability to
think under pressure
E D U C A T I O N A N D
T R A I N I N G
Diploma
Hotel Operations Management
George Brown College, Toronto, ON
Honour Roll Student, Relevant Classes
Include, Front Office Service
Excellence Mixology Speaking with
Confidence
July 2018
C E R T I F I C A T I O N S
Certified in First Aid CPR and Smart
Serve Certified
Support other Front Office functions, such as Concierge Services Shift Supervisor
Starbucks Mississauga, ON August 2014 - December 2016
Provides barista training, schedule breaks and perform performances appraisals
Insures all inventory is stocked and counted efficiently
Makes variety of drinks in an efficient and timely manner Usher
Toronto Blue Jays Toronto, ON May 2016 - October 2016
Creates a fun, energetic environment for the guests
Provides excellent customer service by addressing guests' concerns
Ensures stadium guidelines are being followed by guests Sales Associate
Famous Footwear Halton Hills, ON July 2015 - October 2015
Consistently performed to operational and merchandising standards
Ensured basic understanding of footwear, apparel and accessories
Supported superior standards around the store cleanliness and store safety Park Services Supervisor
Canada's Wonderland Vaughan, ON April 2012 - October 2013
Supervised 20-25 Park Services staff each season
Oversaw the safe and efficient operation of Park Services location from opening to closing
Promote hospitality and interact with park guests
Provided Staff Training, scheduled breaks, and rotations, and performed corrective actions when needed
Park Services Crew Member
Canada's Wonderland Vaughan, ON April 2010 - October 2011
Promote hospitality and interact with park guests
Maintain park and location cleanliness
Operate of compactors
Won Crew Member of the Year
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