Business Development & Virtual Information Management

PATRICIA CORDOVA

FOUNDER AND BOARD CHAIR

Memphis, Tennessee – ********@****************.***- 404-***-****

PROFESSIONAL SUMMARY

Dynamic Business Management Specialist with proven expertise in strategic planning, business development, and operational efficiency. Spearhead initiatives that propelled annual sales from zero to over $1M while enhancing customer satisfaction and loyalty. Cultivated strong stakeholder relationships to secure funding and drive organizational growth. Specialized in optimizing recruitment processes and implementing training programs, resulting in high employee retention and performance.

AREA OF EXPERTISE

Business Management- Strategic Growth -Recruitment & Training

Revenue Growth- Marketing & Sales- Operational Efficiency

PROFESSIONAL EXPERIENCE

Founder and Board Chair, Plumb Line Training Feb 2019

Founded PLUMB LINE TRAINING, establishing impactful programs to recruit, train, and educate the unemployed and underemployed in the environmental sector. Chaired the Board & Executive Committee to implement operational plans while ensuring governance and management quality standards. Collaborated with the President/CEO to develop impact metrics for Board performance assessment and member contributions. Enhanced financial performance through major grants and individual donations, promoting the organizations’ mission to stakeholders.

Developed effective programs to support community employment initiatives.

Led strategic planning meetings for operational success

Cultivated relationships with key stakeholders for funding opportunities

Business Owner and CEO, SMALL BUSINESS SERVICES Dec 2007

Directed start-up operations and business development activities, ensuring company growth and profitability. Established strategic initiatives that increased annual sales from zero to over $1M. Developed and enforced innovative marketing strategies, enhancing client trust and driving efficiency. Managed all recruitment efforts, including job description creation, interviews, and onboarding. Reorganized company structure to offer specialty services, implementing multiple programs for profit optimization.

Increased top-line sales from zero to over $1M annually.

Implemented groundbreaking marketing initiatives, boosting client retention.

Streamlined recruitment processes to improve efficiency and onboarding success.

Reorganized service offerings to enhance profitability and market competitiveness.

Branch Manager, ABLE BODY LABOR May 2005 to Jan 2009

Oversaw all branch operations for staffing company, managing sales, customer relations, dispatching, inventory recruitment, payroll, and supply ordering. Prioritized branch production and exceptional customer service.

Improved profitability by streamlining sales and inventory strategies, achieving #3 sales rank among 40 branches

Developed employee programs to enhance performance and reduce incidents,

maintaining a low accident rate.

Established record-keeping systems for applicants tracking and organized inventory

management.

Created policies and process improvements, generating reports for senior

management to boost operational efficiency.

General Manager, GUEST HOUSE INN CORP Jun 2004 to Oct 2005

Directed operations for 172-room Extended Stay Hotel, overseeing sales, financial management, inventory property management, purchasing, staffing, and recruiting. Enhanced guest satisfaction through innovative strategies and optimized unrented rooms into profitable units. Improved employee performance and retention with an excel scheduling tool, resulting in a balanced operations team. Established comprehensive training programs to elevate employee knowledge and support career development objectives.

Maximize revenue by restricting unrented rooms into rentable units.

Developed strategies to boost guest satisfaction.

Created an excel tool for effective employee schedule.

Office Manager, RAMB INC. May 2000 to Jun 2004

Oversaw all office operations for an Arts and Entertainment Company, including banking, cash controls, guest relations, inventory, purchasing, and vendor relations. Enhanced customer experience by developing and launching new menus, securing new business, and expanding the client base. Evaluated vendor service contract to ensure timely supply delivery and significant cast savings while maintaining quality. Streamlined office operations to optimize performance, profitability, and achieve 100% guest satisfaction.

Developed new customer menus, expanding client base and boosting quality assurance.

Evaluated vendor contracts, ensuring timely deliveries and cost savings

Managed office operations, achieving optimal performance and profitability.

Maintained 100% guest satisfaction through effective operational strategies.

Education

Associate degree, Computer Science (Minor: Accounting)

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