Patient Navigator & Care Coordination Specialist

Maya Diggs

Capitol Heights, MD

202-***-**** • *************@*****.***

PROFESSIONAL SUMMARY

Compassionate Patient Navigator and Care Partner with 10+ years of experience supporting patients through complex healthcare journeys. Skilled in care coordination, patient outreach, appointment scheduling, resource navigation, and collaborating with multidisciplinary care teams. Experienced in EMR documentation, HIPAA compliance, and helping patients access transportation, financial assistance, and other essential services.

CORE COMPETENCIES

• Patient Navigation

• Care Coordination

• Patient Outreach

• Appointment Scheduling

• Resource & Referral Coordination

• EMR Documentation

• HIPAA Compliance

• Insurance Support

• Care Team Collaboration

• Patient Education

• Customer Service

• Problem Resolution

PROFESSIONAL EXPERIENCE

Thyme Care — Care Partner / Patient Navigator

May 2024 – Present

• Support oncology patients throughout their care journey by providing education, guidance, and emotional support.

• Coordinate transportation, financial aid, and community resources to improve access to care.

• Schedule oncology appointments and ensure prompt follow-up with patients and providers.

• Monitor patient progress and collaborate with interdisciplinary care teams to address patient needs.

MedBridge Group — Patient Service Coordinator

June 2023 – May 2024

• Managed high-volume patient scheduling and outbound outreach.

• Maintained exact EMR documentation while ensuring HIPAA compliance.

• Conducted follow-up calls to reduce missed appointments and improve patient engagement.

BcForward — HEDIS Service Associate II

January 2023 – May 2023

• Performed telephonic outreach to members about healthcare services and quality initiatives.

• Maintained exact records and supported efficient workflow processes. Retina Group of Washington — Medical Records Team Leader February 2018 – December 2022

• Led daily medical records operations while ensuring compliance with healthcare regulations.

• Managed workflow, resolved service issues, and kept exact patient documentation.

• Collaborated with clinical staff to support efficient records management. ADDITIONAL EXPERIENCE

Customer Service positions with a strong focus on communication, account management, problem-solving, and delivering exceptional client support. EDUCATION

Art Institute of Washington

Diploma, Culinary Arts

Prince George's Community College

General Studies

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