Experienced Customer Service Representative Candidate

Objective

Seeking Customer Service Representative role, leveraging extensive care and

transportation expertise.

Ability Summary

Seeking a Customer Service Representative role, leveraging 33 years of experience in client care, transportation, communication, problem-solving, and support, with proven ability to foster satisfaction and deliver outstanding service to diverse populations.

Employment History

12/2019 - Current Client Transportation Driver/Certified Nursing Ass Pruitthealth, Lilburn, GA

• Provided safe transportation services for clients to and from medical appointments and facilities, ensuring timely arrival and adherence to schedules • Assisted clients with mobility and personal care needs in compliance with Certified Nursing Ass. standards • Delivered exceptional customer service by responding to client questions and addressing concerns during transport • Supported client comfort and safety by monitoring and reporting changes in condition to appropriate personnel • Maintained accurate records of transportation activities and client interactions for compliance and reporting • Communicated effectively with clients, family members, and healthcare teams to coordinate transportation and care • Demonstrated

professional demeanor and empathy when interacting with clients from diverse backgrounds

10/1998 - Current Home Health Aide/CNA

Self employed, Lawrenceville, GA

• Provided compassionate assistance to clients with daily Nickloa Davis

1469 Vintage Pointe Dr

Lawrenceville, GA 30044

Phone: 470-***-****

Email: ********@*****.***

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living activities, ensuring exceptional service and reliable support • Communicated effectively with clients and team members to deliver personalized care and maintain a positive experience • Demonstrated strong attention to detail while following care plans, addressing client needs promptly and professionally • Maintained accurate

documentation of services provided, supporting clear recordkeeping and efficient client management •

Responded promptly to client requests and concerns, resolving issues and ensuring satisfaction with services • Collaborated with colleagues to streamline service delivery and enhance client experience • Utilized active listening and interpersonal skills to build trust, foster relationships, and exceed expectations

Education History

No degree provided

Learey Technical Center, Tampa, FL

Occupational Licenses, Certificates and Training

CNA Driver's License Non-CDL Class C CPR

Certification

Nursing Assistant

Home Health Aide

CPR Certification

Client Transportation Driver/Certified Nursing

Assistant

CNA - Certified Nursing Assistant

• Cna Certified

Honors & Activities

None Specified

Additional Information

None Specified

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Detailed References

None Specified

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