Certified Nursing Assistant - Patient Care Specialist

MERCY THIONGO

**********@*****.***

PROFESSIONAL SUMMARY

Dedicated Certified Nursing Assistant with over 10 years of healthcare experience in acute care hospitals, behavioral health, long-term care, and community health settings. Skilled in providing direct patient care, monitoring vital signs, assisting with activities of daily living, documenting care in Epic EMR, and collaborating with interdisciplinary healthcare teams. Recognized for compassionate patient-centered care, strong communication skills, attention to detail, and commitment to patient safety and quality outcomes. PROFESSIONAL EXPERIENCE

Certified Nursing Assistant

Providence Hospital – Washington State, USA June 2025 – July 2026

• Provide direct patient care to medical-surgical patients under the supervision of registered nurses.

• Assist patients with activities of daily living (ADLs), including bathing, grooming, dressing, toileting, and feeding.

• Obtain and document vital signs, height, weight, intake and output, and blood glucose measurements as assigned.

• Assist with patient mobility, transfers, ambulation, repositioning, and use of safe patient handling equipment.

• Observe and report changes in patients' physical, mental, and emotional conditions to nursing staff.

• Assist with admissions, discharges, and patient transfers between units.

• Maintain accurate documentation in Epic electronic medical records (EMR).

• Ensure patient rooms are clean, stocked, safe, and organized.

• Provide compassionate emotional support to patients and families.

• Respond promptly to call lights and collaborate with the healthcare team. Certified Nursing Assistant / Recovery Specialist

Alpha O Staffing Network – Washington State, USA March 2024 – May 2025 Caring Hearts Medical Staffing – Washington State, USA May 2024 – May 2025

• Provide patient-centered care within hospital, behavioral health, and long-term care environments.

• Collaborate with interdisciplinary healthcare teams to coordinate patient care delivery.

• Document patient observations and care updates accurately within EMR systems.

• Support behavioral health patients using de-escalation and therapeutic communication techniques.

• Maintain patient safety and confidentiality.

Certified Nursing Assistant / Med Tech

Actriv Healthcare – Washington State, USA June 2024 – June 2025

• Administer medications according to physician orders and facility guidelines.

• Monitor patient responses to medications and report concerns.

• Maintain accurate medication administration records.

• Collaborate with nurses, providers, and caregivers to ensure quality care. Home Care Aide (HCA)

Hebron Adult Family Home – Washington State, USA Jan 2023 – Feb 2024

• Assisted residents with activities of daily living while promoting dignity and independence.

• Documented resident care updates and communicated changes in condition.

• Maintained HIPAA compliance and confidentiality.

• Supported medication reminders and resident care coordination. Certified Nursing Assistant – Medical Surgical Unit Nakuru Provincial General Hospital – Nakuru, Kenya March 2017 – Nov 2022

• Assisted nurses in providing direct patient care within a high-volume medical-surgical hospital unit.

• Performed routine patient care activities including bathing, grooming, feeding, toileting, and linen changes.

• Measured and recorded vital signs and reported abnormal findings.

• Assisted with patient admissions, transfers, discharges, and post-operative care.

• Helped patients with ambulation, mobility exercises, and repositioning.

• Collected specimens and assisted with basic diagnostic procedures as directed.

• Maintained accurate patient records and communicated patient concerns.

• Ensured a clean, safe, and infection-controlled environment.

• Provided compassionate support to patients and families.

• Collaborated with multidisciplinary healthcare teams to promote quality patient care. Healthcare Support Assistant

Johannesburg Community Health Outreach Program – Johannesburg, South Africa Jan 2016

– Dec 2016

• Assisted healthcare teams in providing community-based patient support and health education services.

• Supported patient follow-up activities and appointment coordination.

• Maintained confidential patient information and documentation. EDUCATION & CERTIFICATIONS

Certified Nursing Assistant (CNA) – ProCare Academy, Washington, USA (2023) Crisis Prevention Training – Beacon Hill, Washington, USA (2023) Kenya Registered Community Health Nursing – Kenya Medical Training College, Kenya

(2015)

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