Customer Support &

Courtney Trevino

Magnolia, Tx 832-***-**** *************@*****.***

Objective

To contribute my positive attitude, adaptability, and strong communication skills to support team goals and deliver quality work.

Experience

Customer Support Representative Nov. 2025-current

Alorica Remote

• Automated deposits, payments, and documentation reports, reducing production time by 75% Assisted over 100+ customers per day in a fast-paced, back-to back call environment,

• demonstrating energetic engagement.

• Responded to customer inquiries about reward redemptions, customer information updates, card activations, payments, lost or stolen cards, statements, APR inquiries, and credit line increase/decrease requests.

• Utilized multiple systems to troubleshoot, respond to, and document customer inquiries. Lead Customer Service Agent 2017- Sept 2025

Advance Auto Parts Remote

Managed 80% of customer orders and inquiries through various channels, including phone, email, and in-person communication, prioritizing high-quality service delivery.

Delivered exceptional customer service by actively listening to customer needs and providing appropriate solutions.

Demonstrated utmost professionalism in handling customer information while maintaining strict confidentiality.

Proactively strived to resolve customer issues during the initial interaction to enhance customer satisfaction

Provider Enrollment Specialist 2015-

2017

Anthem, Inc Remote

• Managed all aspects of provider data maintenance and updates within credentialing systems.

• Coordinated site visits and inspections for new and existing providers to ensure operational standards.

• Provided ongoing support and training to providers regarding enrollment requirements.

• Worked cross-functionally to resolve complex enrollment and data discrepancies. Education

Oquirrh Mountain Phlebotomy School 2023 Phlebotomist Certificate

Remington College 2009-2010 Medical Assistant

Royal high School 2002-2006 Diploma

Skills & abilities

• Provider enrollment and credentialing

• Medicaid and commercial insurance knowledge

• Provider data maintenance

• Regulatory compliance

• Excellent communication and interpersonal skills

• Problem-solving and attention to detail

• Ability to work independently

Excellent communication skills,

written and verbal.

Proficient In Salesforce systems and Microsoft Word.

Excellent attention to detail and accuracy In data entry and record keeping.

Flexible to change and procedures.

Transcription Error Identification

Live Chat Support Administrative

Support Ability to thrive in a fast paced environment

Ability to multi-task and manage time effectively.

Organized and detail oriented.

Phone Etiquette

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