Customer Service & Reception Specialist

Cindy Marquez

Address Houston, TX, *****

Phone 832-***-****

E-mail ***********@*****.***

Detail-Oriented Worker with Years of Customer Service Experience. Experienced Sales Associate with years of service working in dynamic, fast-paced environments. Excellent interpersonal skills and outgoing personality. Committed to developing long-term relationships to foster recurring business. Work History

2025-01- Current Receptionist/Office Assistant - Angel Oaks Pet Crematory, Spring, TX Greeted clients and visitors in a professional and welcoming manner Answered and directed phone calls efficiently

Scheduled appointments and coordinated calendars

Handled incoming and outgoing mail, packages, and deliveries Ordered office supplies and monitored inventory levels Resolved customer concerns, provided information regarding services, and procedures Processed payments, invoices, and visitor check-ins 2023-09 - 2024-12 Club Attendant - Compass Group, Houston, TX Provide friendly and efficient customer service, responding to customer questions or concerns about food options.

Follow proper food handling and sanitation standards Maintain a clean and organized dining environment

Ensure that food is presented attractively and served at the appropriate temperature Monitor food inventory and report shortages or request supplies 2020-01 -2023-09 Sales Ambassador- Alclear LLC, Houston, TX Implemented marketing strategies and techniques, increasing revenue and customer satisfaction.

Provided sales consultations on functional and stylistic benefits of membership. Authenticated boarding passes, and identification to prevent fraudulent travel. Actively listened to customers' requests, confirming full understanding before addressing concerns

Offered friendly and efficient service to customers, handled challenging situations with ease

2020-08 - 2021-02 Insurance Qualifier- Quantum 3 Media, Houston, TX Upsold additional products and services after identifying customer needs and requirements.

Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations.

Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.

Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions. Adhered to company policies and scripts to consistently achieve call-time and quality standards.

Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.

2017-03 - 2019-12 Customer Service Assistant- Gideon Toal Management, George Bush Intercontinental Airport — Air France Lounge,

Houston, TX

Monitored company inventory to keep stock levels updated. Collaborated with team members to achieve target results Used coordination and planning skills to achieve results according to schedule Store food in designated containers and storage areas to prevent spoilage. Wash and cut various foods such as fruits and vegetables to prepare for serving. Improved operations through consistent hard work and dedication 2018-08 - 2018-09 Sales Associate- Ariana's Home Furniture, Houston, TX Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.

Maintained records related to sales, returns and inventory availability. Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.

Maintained detailed files on past transactions and designs for budget and future reference.

Managed efficient cash register operations, including scanning items, processing payments and issuing receipts.

Languages

Spanish

English

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