Customer Service & Caregiver Professional

Nicole Smith

Akron, OH ***** +1-330-***-**** **************@*****.***

Professional Summary

Dependable professional with experience in customer service, caregiving, and team leadership. Managed teams of up to 12 at Burger King, ensured satisfaction for 10-20 residents as a caregiver, and handled high-volume customer interactions at Spins Bowl Akron. Skilled in multitasking, problem-solving, and maintaining a clean, welcoming environment. Willing to relocate: Anywhere

Work Experience

Chef / customer service representative

Spins Bowl Akron Akron, OH

March 2014

• Prepared and cooked menu items to ensure timely service and food quality

• Maintained cleanliness of kitchen and dining areas, ensuring compliance with health standards

• Stocked supplies efficiently to support uninterrupted kitchen operations

• Ensured 100% customer satisfaction by addressing needs and resolving concerns promptly

• Answered general questions to assist customers and enhance their experience

• Handled cashier duties, processing transactions accurately and efficiently

• Processed online orders and credit card transactions to streamline service

• Answered calls from customers, providing information and resolving issues

• Assisted customers with a warm and professional attitude, improving overall satisfaction Caregiver

Gardens of western reserve Cuyahoga Falls, OH

2015 to 2017

• Cared for 10-20 residents per shift by assisting with daily routines, including getting up, washing, and dressing

• Helped residents with personal hygiene tasks such as showering, brushing teeth, and grooming

• Escorted residents to breakfast and activities, promoting engagement and social interaction

• Encouraged participation in activities, increasing resident involvement outside their rooms

• Monitored residents' well-being by making regular rounds and addressing individual needs Housekeeper and Laundry

red roof inn Akron, OH

2013 to 2014

• Cleaned bathrooms and small kitchens to maintain high standards of hygiene

• Dusted rooms, made beds with clean linen, and vacuumed to ensure guest satisfaction

• Stripped and replaced linens efficiently to prepare rooms for new guests

• Washed and managed laundry to support smooth housekeeping operations Assistant Store Manager

Burger King Cuyahoga Falls, OH

March 2005 to March 2011

• Promoted from cashier to manager within one month by demonstrating leadership and initiative

• Managed inventory and completed truck orders to maintain optimal stock levels

• Performed general manager duties, ensuring smooth daily operations

• Supervised teams of up to 12 employees, fostering a productive work environment Education

I am currently working on getting my GED

Akron, OH

May 2022 to Present

Skills

Customer service Patient Care Order Fulfillment Medication Administration Senior Care Outbound sales Laundry Closing sales Food Preparation Supply Stocking Cash Handling Personal Assistant Experience Point of Sale (POS) Systems Supervising experience Field sales Dementia Care Sales Home care Meal Preparation Store Management Experience Hospice Care Cooking Memory Care Caregiving Payment processing Cleaning Experience Sales negotiation Food Service Inventory Management Alzheimer's Care Additional Information

Authorized to work in the US for any employer

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