Customer Service Representative - Client Support
Resume:
ADRIENNE MENDOZA
CUSTOMER SERVICE REPRESENTATIVE
**********@*****.***
SAN ANTONIO, TX
OBJECTIVE
Friendly and easy-going Customer Service Representative with a strong commitment to delivering exceptional support and creating positive customer experiences. I am skilled in clear communication, active listening and problem-solving to resolve issues efficiently. Known for building rapport, maintaining a calm approach under pressure, and fostering trust and satisfaction. Proficient in CRM systems and adept at managing multiple inquiries with accuracy and professionalism.
SKILLS & ABILITIES
Expertise in communication skills, problem-solving, technical proficiency, time management, conflict resolution, Customer focus, adaptability, and attention to detail.
EXPERIENCE
10/2024-Current Customer Service Representative
Michele Meeks State Farm Agency
Greet customers in person and over the phone, directing them to the appropriate team members. Manage appointment scheduling and office communications. Assist in handling incoming inquiries, policy changes, answer billing and payment questions, process payments, and maintaining customer records with a focus on onboarding new customers. Engage in conversations with existing customers, identify opportunities to offer insurance options. Provide excellent customer service and follow up on customers’ needs.
07/2023-10/2024 Member Service Representative (Remote)
S3 Shared Service Solutions
Respond to member and potential member phone inquiries about membership, products and services. Provide timely, friendly and accurate service in building member relationships, determine member eligibility, provide guidance to members to meet their financial needs. Accurately verify, document and process all member transactions.
09/2020-07/2023 Sales Service Representative (Hybrid)
PenFed Credit Union
Answer inbound member calls regarding PenFed deposit and loan products. Provide best-in-class member service experience in all member interactions. Process applications for personal loans, PLOCs, auto loans, and credit cards. Provide information on status of applications. Also maintain working knowledge of PenFed deposit and loan products. Educate members on PenFed products and services to best support their financial goals.
05/2019-08/2020 Sales and Service Associate
Marriott CEC
Handle incoming contacts for a variety of Marriott brands and assist customers with their booking needs or questions through preferred channels including voice, email and chat. Responsibilities include processing reservation requests and support of basic loyalty and customer care requests.
02/2017-05/2019 Technical Support Advisor
Volt Workforce Solutions
Assist customers with issues they experience with their iPhone, iPad, iPods, MacBook and other apple devices. Using probing skills to identify the cause of their issues and troubleshooting to resolve the issues. Using every resource made available to assist the customer as well as maintaining good rapport. Research issues on various computer systems and databases to resolve the issue.
12/2016-02/2017 Call Center Representative (temp)
Volt Workforce Solutions
Assist members with deposit accounts and other products. Provide a high level of service to members, educate members on the benefits of the Power Checking account.
COMMUNICATION
Strong written and verbal communication skills, with the ability to provide clear construction feedback and collaborate effectively with customers, team members, and other stakeholders to ensure positive outcomes and exceptional service.
LEADERSHIP
Ability to manage multiple projects simultaneously and meet tight deadlines, while maintaining the highest standards of quality.
SKILLS
Data Entry
Basic Computer knowledge
Microsoft Word, Excel, Outlook
Call Center
Reports/Documents
Ability to work with several operating systems
LICENSE/CERTIFICATION
General Line Insurance P&C, Life & Health License
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