Customer Support & Client Services Specialist

WILLIAM VLAGAKOS

** ****** *** • Mount Pocono, PA 18344

570-***-**** • *************@******.***

PROFESSIONAL SUMMARY

Customer Service & Operations Professional with 10+ years of experience delivering exceptional support across remote, call center, retail, hospitality, and leadership environments. Consistently ranked among top performers while handling 150–200+ customer interactions daily. Brings 8+ years of Microsoft Office/Microsoft 365 experience supporting documentation, data entry, scheduling, reporting, and professional communication. Highly organized and detail-oriented, with a proven ability to manage competing priorities, maintain accurate records, and deliver dependable results in fast-paced environments. Recognized for resolving complex escalations through empathy and solution-focused communication and for contributing as a dependable, team-oriented collaborator. Proficient in ActionID, Zendesk, HubSpot, and Google Workspace.

CORE COMPETENCIES

Customer Service Excellence • Escalation Resolution • High-Volume Inbound & Outbound Calls • CRM (ActionID, Zendesk, HubSpot) • Microsoft Office/Microsoft 365 (8+ Years) • Google Workspace • Organizational Skills • High Attention to Detail • Administrative Support • Appointment Scheduling • Data Entry • Customer De-escalation • Conflict Resolution • Quality Assurance • Team Collaboration • Remote Collaboration • Relationship Building

PROFESSIONAL EXPERIENCE

Center for Popular Democracy (Remote) Community Outreach Specialist July 2024 – Present

Conduct 150–200 outbound conversations daily while consistently exceeding outreach goals.

Regularly exceeded performance quotas by at least 30% through relationship-building, persuasive communication, and disciplined follow-up.

Organize and document high-volume customer interactions with precision, maintaining accurate records and data integrity in a remote CRM environment.

Lead Genie Inc. (Remote) Customer Service Counselor 2023 – 2024

Managed approximately 200 customer interactions daily while consistently maintaining single-ring response times and A+ customer satisfaction.

Specialized in resolving escalated customer calls by building rapport, de-escalating difficult situations, and finding practical solutions when others were unable to resolve the issue.

Ranked among the top 5% of department performers and consistently exceeded productivity goals by at least 30%.

Recognized by leadership for exceptional communication skills; customer call recordings were selected and used as training examples for new and existing team members.

Maintained highly accurate CRM documentation while organizing multiple priorities and consistently meeting quality assurance standards.

SHI Assistant Manager 2016 – 2017

Oversaw scheduling, payroll support, merchandising, inventory, and customer service operations.

Coached and collaborated with team members while fostering a customer-first culture and efficient daily operations.

Weis Markets Baker 2022

Prepared high-quality bakery products while maintaining food safety and presentation standards.

ADDITIONAL EXPERIENCE

ShopRite • State Shuttle • Things Remembered • Ibex Global • Hair Cuttery • Busch Gardens Williamsburg • Jefferson House

EDUCATION

Auguste Escoffier School of Culinary Arts — Associate Degree, Culinary Arts & Kitchen Management (2022)

Regency Beauty Institute — Diploma, Cosmetology (2013)

Jefferson Township High School — High School Diploma

Contact this candidate