Logistics Professional with Dispatch & Compliance Expertise

CEDRIC M. HOOPER

Katy, TX 832-***-**** **********@*****.***

LOGISTICS PROFESSIONAL

Accomplished leader with 24 years’ expertise in logistics. Proven record as an instrumental catalyst for continuous improvement, productivity enhancement and overall top-notch results. Exceptional critical thinking, problem resolution, and root cause analysis abilities leveraged to optimize inventory and logistical components. PROFESSIONAL EXPERIENCE

DISPATCHER UNIVAR SOLUTIONS, HOUSTON, TX 2022-2026 Worked closely with the Transportation Supervisor to ensure the execution of daily transportation operations. Dispatched the daily work to include the safety of drivers, adherence to standard operating procedures, planning and/or scheduling routes, maintaining, and updating regulatory Department of Transportation (DOT), Family Motor Coach Association (FMCSA), Environmental Health and Safety (EHS), and other compliance requirements. Collaborated with the Branch Operations Supervisors, Branch Operations Manager, and District Transportation Planner to ensure seamless customer service by coordinating with Warehouse timely product carrier pick up or loading of fleet trucks when the product was ready for dispatch.

• Supervised 18 drivers for both bulk and package deliveries.

• Kept daily Excel spreadsheet of all fleet equipment inventory and maintenance.

• Managed private fleet dispatch operations, and oversaw fleet maintenance and regulatory compliance (DOT, hours of service, training).

LOGISTICS TECHNICIAN SCHLUMBERGER OIL SERVICES, SUGAR LAND, TX 2017-2020 Efficiently and effectively scheduled internal and external customer orders using logistics software and arranged for 3rd party carriers as needed. Identified potential customers on repetitive routes to eliminate empty miles and generate additional revenues. Analyzed and reported on profitability for each transport load. Constantly evaluated repetitive delivery routes to ensure efficiency. Regularly monitored delivery rates in the greater Houston area and quickly adjusted pricing to current market rates. Monitored vehicle activities, ensured routes were followed, and alerted customers of significant delays or schedule changes.

• Provided daily reconciliation of system deliveries to delivery documentation and reported on daily activity by driver/asset as determined by Company management.

• Maintained high levels of customer satisfaction and responded to customer requests promptly.

• Ensured effective communication with customers, drivers, and Company management.

• Retained accurate records of orders, pick-ups, deliveries, customer complaints, driver performance, driver compliance, and equipment maintenance.

LOGISTICS ANALYST AIR LIQUIDE AMERICA INC., HOUSTON, TX 2000-2017 Reviewed and entered new customer orders/requests into centralized database. Conducted qualitative and quantitative analysis of logistics operation using simulation models. Resolved all emergencies, delays, carrier schedule changes and customer issues.

• Produced bills of lading (BOLs) and updated shipment status information.

• Monitored shipments to guarantee on-time deliveries.

• Prepared monthly customer invoices.

EDUCATION

ASSOCIATES OF ARTS SOUTHWESTERN CHRISTIAN COLLEGE, TERRELL, TX Major: Business

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