Operations Manager & Project Workflow Leader

Naomi Lorenzen

Lake Havasu City, AZ ***** • 1-507-***-**** • **************@*****.*** • WWW: Bold.Pro

Professional Summary

Dynamic Operations Manager with a proven track record at Sevyn Miles Construction, excelling in problem-solving and team leadership. Spearheaded process improvements that enhanced efficiency and customer satisfaction, while effectively managing budgets and resources. Skilled in operational software, I consistently delivered projects on-time and within financial constraints, driving organizational success.

Work History

Operations Manager, Project Managment Office, 06/2024 to Current Sevyn Miles Construction – Aztec, NM

• Assisted in coordinating daily operations and workflow management.

• Supported implementation of process improvements to enhance efficiency.

• Contributed to team meetings by providing input on operational challenges.

• Learned safety protocols and compliance requirements for operational tasks. Managed budgets effectively, consistently delivering projects on-time and within financial constraints.

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• Developed and implemented strategies to maximize customer satisfaction. Reduced turnaround time for project completion through effective resource allocation and team management.

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• Assisted with day-to-day operations, working efficiently and productively with all team members. Achieved accuracy in project documentation by effectively managing redlines and as-built records. Streamlined project workflows through comprehensive oversight of redlines and as-built documentation. Enhanced project completion rates by maintaining precise redlines and as-built files.

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Oversaw production tracking to enhance workflow efficiency. Managed production processes to align with project schedules. Coordinated with teams to optimize production tracking systems.

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Assisted in managing bidding projects to support team objectives. Contributed to the execution of bidding projects to meet deadlines. Provided support in coordinating bidding projects to ensure compliance with guidelines.

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Operations Manager/Project Manager, 01/2023 to 06/2024 Five Star Communications – Omaha, NE

• Managed daily operations to ensure efficient workflow and productivity

• Implemented process improvements to enhance service delivery and operational efficiency

• Coordinated team activities to align with organizational goals and objectives

• Analyzed operational data to identify trends and optimize resource allocation Tracked FTTH production processes to support timely project completion. Assisted in monitoring production schedules and workflows for FTTH projects. Provided support in documenting production activities for FTTH initiatives.

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Directed management of HDD plows, aerial work, and splicing production to ensure project efficiency.

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Program Support Manager, 09/2021 to 01/2023

Mears Group Inc – Huston, Tx

• Coordinated program logistics and schedules to ensure timely execution of initiatives.

• Developed training materials and sessions to enhance team performance and knowledge retention. Monitored project progress, identifying potential issues and implementing corrective actions promptly.

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Collaborated with cross-functional teams to streamline processes and improve operational efficiency.

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Executed project management strategies across 19 diverse initiatives, facilitating collaboration and effective communication among teams.

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• Performed thorough audits of fiber drilling footage to maintain operational integrity and accuracy. Project Manager, 01/2019 to 09/2021

AEG

• Led cross-functional teams to ensure timely project delivery and adherence to quality standards. Developed and maintained project schedules, coordinating resources effectively across multiple initiatives.

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Implemented risk management strategies, identifying potential issues and mitigating impacts on project timelines.

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Facilitated stakeholder meetings, gathering requirements and aligning project objectives with business goals.

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Project Manager, 03/2018 to 01/2019

Source Broadband – Southern California

• Coordinated with cross-functional teams to resolve project issues and mitigate risks.

• Led cross-functional teams to ensure timely project delivery and adherence to quality standards. Ensured projects aligned with strategic objectives, working closely with senior management to refine project goals.

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Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.

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Education

Associate of Science: Human Development, 09/2019 to 05/2020 Minnesota West - Pipestone, MN

Associate of Science: Administrative Assistant, 09/2020 to 05/2022 Minnesota West - Pipestone MN

Associate of Science: Medical Administration, 09/2020 to 05/2022 Minnesota West - Pipestone, MN

Accomplishments

• Reduced operational expenses by 20% by streamlining branch operations.

• Reduced lost workdays and recordable incidents to by implementing a safety awareness program.

• Earned the “Top Performing” Award in 2022 for Club producing the most revenue.

• Used Microsoft Excel to develop production tracking spreadsheets. Skills

Problem-solving Team leadership

Operations management Customer service

Project management Performance monitoring

MS office Client relations

Budget development and management Performance reporting Certifications

• Licensed R2 Excavating - Arizona

• EMT - Certified Emergency Medical Technician

Volunteer work

Literacy Tutor for MN Peace Corp

EMS-Minnesota

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