Remote Customer Service Specialist

Customer Service Representative

Clawson, Michigan, United States, 706-***-****, ***************@*****.*** PROFILE Dynamic Client Operations Specialist with extensive experience in customer service and office management. Delivered exceptional support, achieving a 95% satisfaction rate and maintaining client records with 98% accuracy. Streamlined processes to enhance efficiency, directly impacting customer satisfaction. Specialized in effective communication and problem resolution, committed to improving service delivery in client-focused environments.

EMPLOYMENT HISTORY

Oct 2021 Customer Service Representative, Teleperformance USA Manage high-volume inbound calls, ensuring timely responses. Conduct research to resolve sales agents' inquiries and issues. Oversee account management and reporting processes. Perform Medicare and Medicaid verifications. Maintain effective remote work capabilities.

• Resolved inquiries with a 95% satisfaction rate.

• Conducted account management for over 200 clients monthly.

• Achieved accuracy in Medicare/Medicaid verifications exceeding 98%. May 2017 — Nov 2020 Customer Service Rep, XPO Logistics Processed orders for diverse companies, ensuring accuracy in data entry. Managed client records and assisted customers with a professional approach. Addressed general inquiries and resolved customer complaints effectively. Handled incoming calls from clients.

• Streamlined order processing to enhance efficiency.

• Maintained up-to-date client records, improving information accuracy.

• Provided exceptional customer support, boosting satisfaction ratings.

• Resolved issues swiftly, contributing to overall service excellence. Mar 2014 — Sept 2016 Office Assistant/Billing Clerk, E.J. Pope & Son, Inc. Audit fuel data and process drivers' payroll. Maintain data files, prepare biweekly fuel and mileage reports, and manage N. Augusta terminal. Ensure efficient office operations and improve driver response times through accurate information delivery.

• Organised office for enhanced efficiency.

• Implemented new fuel dispense system for accurate tracking.

• Established clear communication between fuel dispatcher and drivers.

• Maintained detailed weekly logs and driver information. EDUCATION High school diploma + some college in Technical Business Administration

SKILLS Customer Service Expert

Account Management Expert

Data Entry Expert

Office Administration Expert

Problem Resolution Expert

Communication Skills Expert