Emergency Communications and Emergency Management
Resume:
Atoka, TN *****
***.******@*****.***
YOLANDA AVERY
EXPERIENCE
CIRDC, Decatur,IL — Emergency Communications Manager JAN 2025 - MAY 2025
• Plan, manage, and organize the operation and maintenance of the Communications Center.
• Participate in the development and implementation of goals, objectives, policies, and priorities for the Center.
• Assess, monitor, and supervise the workload of the supervisory staff, ensuring the supervisors are properly monitoring their subordinates.
• Troubleshoots computer system issues and problems, and coordinates the appropriate repair and/or maintenance,both scheduled and emergency.
• Maintains records of Computer Aided Dispatch (CAD) reports and audio recordings of phone calls and police/fire dispatches; analyzes data to ensure compliance with community needs, standards, and expectations. Luminant Generation, Glen Rose,TX — Emergency Management Planner MAY 2023 - AUG 2024
• Interpreted federal regulations for emergency drills while developing plans, procedures and scenarios with offsite response organizations and onsite emergency response organizations.
• Evaluated emergency drill performance and developed corrective actions based on identified issues.
• Facilitated actions based on identified issues.
• Participated in federal evaluated radiological exercise.
• Conducted and document periodic surveillance and maintenance activities of Alert and Notification System.
Memphis Police Department, Memphis,TN — Police Radio Dispatcher APRIL 2012 - MAY 2023
• Operated a computer aided telephone, dispatch and digital trucked simulcast radio system in order to provide emergency and routine dispatch services to officers and the public.
• Collected and records information received by documenting the nature of the call, location and circumstances of the call, description of the parties involved.
• Determined the order of responses to emergency and non-emergency calls based on available resources.
• Researched geographical information to assist police officers in responding to calls.
• Maintained the status of field units through use of the CAD system via trucked radio system.
• Conducted background checks when requested by law enforcement personnel.
• Assisted Research and Accreditation for audits by The Commission on Accreditation for Law Enforcement Agencies(CALEA) by helping to gather proper documentation needed for proofs using Power DMS.
EDUCATION
Arkansas State University, Jonesboro AR — M.S. Disaster Preparedness and Emergency Management
AUGUST 2021-AUGUST 2023
Summit View High, Riverside, CA - Diploma
SEPTEMBER 1996-JUNE 2000
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