Remote Customer Service & Administrative Assistant
Resume:
Margaret Mayo
Customer service
Glenolden, PA ***36 +1-267-***-**** **********@*****.***
Professional Summary
I am looking for a remote position at this time, I’ve done all types of customer service in all fields,cable, healthcare, UPS.. Work Experience
Administrative Assistant
Turning Points for Children Philadelphia, PA
December 2017 to June 2026
Started as receptionist, now Administrative Assistant and run all background checks for prospective Foster Care Parents. Secretary
Flame'Tech Newark, DE
April 2015 to March 2016
Administrative Assistant, answering phones, data entry and filing Recruiter, Customer Service, Data Entry and Administrative Temporary Work and Seeking Employment
October 2009 to April 2015
work for various
temp agencies.
Recruiter
Advanced Staffing
November 2007 to October 2009
• Recruit qualified candidates that match open positions
• Review resumes to determine eligibility
• Interview candidates to determine appropriate job opportunities Administrative Assistant
Advanced Staffing
September 2007 to November 2007
• Data Entry work in Excel and Word
• Research work on intranet
• Filing, Emailing and Answering Phones
Fraud Analyst
First Data Wilmington, DE
May 2007 to July 2007
• Determine credit card scores
• Call card members to determine fraudulent activity
• Block credit card usage
Emergency Road Service Representative
AAA Newark, DE
March 2006 to February 2007
• Answer Inbound calls
• Set up road service appointments
• Give members driving directions
Customer Service Representative
Discover Bank Newark, DE
February 2005 to September 2005
• Answered inbound calls
• Handled billing, lines of credit, stolen or lost cards
• Offered upgrades in service
Office Manager
Operation AC Inc Newark, DE
July 2003 to November 2004
• Answered inbound calls
• Data entry
• Entered donations in Quick Books
• Sending and Answering emails
Front Desk Supervisor
Aracor Title Search Company Philadelphia, PA
April 2001 to January 2003
• Answered inbound calls
• Data entry
• Trained new receptionists
• Greeted customers and set up conference rooms for neetings
• Sending and Answering emails
Customer Service Representative
Greater Media Cable Philadelphia, PA
March 1995 to July 2000
• Handled inbound calls
• Sales Billing
• Set up service calls and did troubleshooting
• Utilized Microsoft Office software for data entry Customer Service Representative
Philadelphia, PA
May 1993 to January 1995
• Handled inbound calls
• Set up package pick-ups
• Tracked Packages
Accounts Receivable Clerk
Krass Katz & Ackerman Philadelphia, PA
February 1990 to June 1990
• Handled all types of billing services
• Typing, filing, faxing, and other office duties
Receptionist
Penn Diagnostic Center Philadelphia, PA
September 1989 to February 1990
• Managed Patient flow
• Handled multi-line switchboards
• Retrieved and filed all patient charges
• Received and distributed all incoming mail
Data Entry Clerk
Sons of Italy Philadelphia, PA
August 1987 to February 1989
• Update file system
• Input paper files into computer system
• Utilized Microsoft Office software for data entry tasks File Clerk
PA Compensation Rating Bureau Philadelphia, PA
January 1979 to February 1981
Education
Business
South Philadelphia High School
Psychology Course (GED)
Temple University Philadelphia, PA
Skills
Salesforce Service Cloud Order inquiry handling Customer support ticket management Customer inquiry handling Partner customer support Customer support experience within non-profit industry Problem-solving Customer support experience within government industry Email customer support Individual consumer customer service Customer complaint resolution Internal employee customer service Customer service knowledge base Customer self-service portals De-escalation techniques Conflict resolution Customer support experience within telecommunications industry Phone customer support Communication skills Intercom Large enterprise client interaction Friendly demeanor Client email correspondence Billing issue inquiries Customer follow-ups HR department experience In-person customer service Time management Social media client interactions Attention to detail Active listening Customer support experience within education industry Digital printing Customer expectation management Team management Phone communication Customer communication Teamwork Empathy Providing product information Technical Proficiency Freshdesk Virtual client meetings Customer support experience within finance industry Handling customer inquiries Client interaction via phone calls Small business owner customer support experience Live chat Customer support experience within healthcare industry Additional Information
Authorized to work in the US for any employer
Over 15 years experience in Customer Service.
Possess two Customer Service Excellence Certificates. Trained newly hired employees in all areas of Customer Service Awarded a certificate Top Sales
Maintain a high level of patience, focus and professionalism.
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