Office Manager and Scheduling Coordinator

Beverly Hunnicutt

1-940-***-**** ************@*****.***

WORK EXPERIENCE

Office Manager-JLH Plumbing Solutions

May 2024-Current

• Manage day-to-day office operations, ensuring a smooth, organized, and efficient workplace.

• Handle customer communication through phone, email, and scheduling platforms.

• Coordinate technician schedules and daily service routes for maximum productivity.

• Support customers with billing questions, service inquiries, and follow-ups.

• Oversee invoicing, payment processing, and basic bookkeeping tasks.

• Maintain accurate customer files, service agreements, and compliance records.

• Track technician licensing, certifications, and regulatory documentation.

• Order and manage office supplies, equipment, and vendor relationships.

• Assist with onboarding and administrative support for new employees.

• Resolve customer issues with professionalism and a solutions-focused mindset.

• Pull City Permits for jobs being worked in

• Maintain plumbing material for jobs

• Maintain utilities by 811 for trenching plumbing work Office Manager, THE RHEA AGENCY

November 2014 - April 2024

• Gathering customer information for new producer insurance accounts.

• Sets up new claims in system and paper files, ensuring all documentation is present and correct Coordinating, preparing and reconciling expenses using company expense system.

• Accounts Payable and Receivable

• Payroll using Intuit

• Log and mail documents

• Prepare production reports

• Map farms using proprietary software

• Prepare map books

• Log production and calculate average yields

• Appointments and scheduling meetings

• Supporting insurance agent through high quality work

• Audits all client files for accuracy and compliance to insurance program requirements.

• Working with maps of customers' farming operations.

• Enter client information using Quoting system for estimation on new production.

• Performing administrative duties such as preparing mailings, maintaining electronic customer files Answering phones and be well organized with files.

• Enter data into Governmental website.

• Assist customers with questions, paperwork, and necessary documents

• Client relationship connection

ESSC Service Assistant II/Financial Aid-Contract, UNIVERSITY OF NORTH TEXAS June 2014 - November 2014

• Assist students complete their Free Application for Federal Student Aid (FAFSA)

• Provide accurate advising to prospective and current students/parents to ensure that student financial aid files are complete.

• Resolve general award issues by utilizing policy and procedures and making counselor referral as necessary.

• To provide students, parents and the University community with a service with which to conduct their financial affairs.

• Provide financial aid counseling to students and parents regarding application procedures and eligibility requirements for student aid programs, and assist students and their families with the completion of application forms.

• Review financial aid recipients' academic performance for SAP requirements.

• Assist students with their award processing and progression

• Requires in-depth knowledge of the financial problems of economically disadvantaged students and the techniques used to review student financial statements and tax returns.

Property Tax Analyst/ Lease Tax Appraiser, DENTON CENTRAL APPRAISAL DISTRICT May 2000 - October 2011

• Research in office and visit properties to gather tax information

• Fixed asset tax reporting and ensure accurate and timely depreciation reports

• Record, analyze, and maintain data for business personal property appraisals

• Receive and investigate complaints about property assessments, make reappraisals, and submit recommendations for consideration at review hearings;

• Data entry on mass appraisals on assets by inventory control for equipment/leased vehicles

• Compute and manage property appraisals for ad valorem taxation on equipment leases

• Create new accounts for residential and commercial properties

• Create and maintain county maps using deeds, abstracts deeds and platted maps

• Run reports by query data Assist taxpayers with information on properties. REGISTRATION MANAGEMENT, AMERICAN QUARTER HORSE ASSOCIATION September 1994 - September 1999

• Handled incoming calls from customers and respond to inquiries.

• Record and Manage new accounts and distribute information to new members.

• Support client executives in opportunity identification of assigned applications

• Coordinate the new account, cancelled accounts and handle member concerns

• Access a variety of computer databases to review, download and manually input/update data

• Accounts Payable and Receivable

OFFICE MANAGER, BLACKMON MOORING STEAMATIC

February 1990 - May 1994

• Facilitated staff training sessions to ensure team members were well-equipped to perform their roles effectively.

• Managed and motivated a team of professionals to achieve departmental goals and objectives.

• Cultivated strong relationships with clients to ensure satisfaction and loyalty to the company.

• Handled various office administration tasks with efficiency and attention to detail.

• Coordinated schedules for multiple team members to optimize workflow and productivity.

• Accounts Payable and Receivable

• Payroll

EDUCATION

Amarillo College

Business Administration, Accounting

SKILLS

10 Key, Account Receivables, Accounts Payable, Accuracy, Admin Assistant, Answering Phones, Business Administration, Calendaring, Compliance, Contracting, Counseling, Customer Relations, Customer Service, Data Entry, Economics, Financial Aid, Financial Statements, Inventory Control, Lease Agreements, Legal Deed, Legal Documents, Multi Tasking, Office Administration, Outlook, Excel, Word, QuickBooks Software, Reconciling, SAP, Scheduling, Spanish Speaking, Staffing Coordinator, Tax Preparation, Title Search, Vendor Management CERTIFICATION AND LICENSES

Texas Department of License and Regulation-Property Tax Appraiser License

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