IT Help Desk Support Technician

Pete Flores

Help Desk

Corpus Christi

361-***-**** **********@*****.***

www.linkedin.com/in/pete-flores-7b708b37a

PROFESSIONAL SUMMARY

Entry-level IT professional with a Certificate in Information Technology and over 21 years of experience providing customer service, coordinating operations, and solving problems in a fast-paced environment. Skilled in troubleshooting, Microsoft Windows, Microsoft 365, Active Directory user management, virtual machines, basic networking, and hardware/software support through academic projects and hands-on labs. Known for strong communication, attention to detail, and the ability to quickly learn new technologies. Seeking an IT Help Desk, Desktop Support, or Technical Support role where I can provide excellent customer service while continuing to grow my technical skills.

Technical Skills Professional Skills

Windows 10/11 * Customer service

Microsoft 365 * Communication

Excel * Problem Solving

Active Directory * Time management

Virtual Machines * Teamwork

Networking * Organization

Data entry * Multitasking

Work History

Dispatcher

Quality Ready Mix August 2004 – June 2025

Coordinated daily schedules and logistics while communicating with customers and drivers to resolve quickly.

Maintained accurate records, purchase orders, job numbers, and delivery information through daily data entry.

Used Microsoft Excel, Word, Outlook, and Power Point to manage reports, inventory, documentation, and business communications.

Responded to high-volume phone calls and emails while providing professional customer support.

Diagnosed and resolved scheduling and operational issues to minimized delays.

Maintained OSHA documentation and ensured accurate operational records.

Managed inventory and tracked materials using spreadsheets and internal systems.

Academic IT projects

Created and managed active directory users and security groups.

Configured windows virtual machines for user administration and troubleshooting.

Assigned permissions and managed user accounts in windows environments.

Performed basic networking and operating system configuration.

Practiced hardware and software troubleshooting using virtual lab environments.

Education

Certificate in Information Technology

Full Sail University July 2026

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