Experienced Administrative & Virtual Assistant

Ramona Ward

Phone: 936-***-**** Email: ***********@*****.***

PROFESSIONAL SUMMARY

Accomplished administrative, HR, and operations professional with 20+ years of experience supporting executives, managing business operations, coordinating schedules, handling confidential records, payroll, recruiting, customer service, and remote administrative support. Recognized for improving efficiency, reducing costs, and delivering exceptional organizational support in fast-paced environments. Proficient in Microsoft Office 365, Google Workspace, QuickBooks, SAP, Sage, Microsoft Teams, Zoom, and CRM platforms. CORE QUALIFICATIONS

Virtual Assistance • Executive Support • Calendar & Email Management • Customer Service • Data Entry • Document Preparation • Microsoft Office • Google Workspace • Payroll • HR Administration • Recruiting • Accounts Payable • Scheduling • CRM Systems • Confidential Records • Remote Collaboration • Process Improvement

PROFESSIONAL EXPERIENCE

SENTRO Technologies USA, LLC — Vice President of Operations (2018–2024)

• Directed daily operations and executive administrative support.

• Reduced operating costs by up to 40%.

• Managed HR, payroll, accounts payable, scheduling, and remote staff.

• Helped improve profitability through operational efficiencies. Lanmark Staffing — Recruiter (2015–2018)

• Recruited and onboarded administrative and industrial employees.

• Scheduled interviews and maintained applicant records.

• Provided outstanding client and candidate support. Horizon Dental — HR/Office Manager (2010–2015)

• Managed HR, payroll, billing, office administration, and confidential files.

• Implemented payroll and AP systems and improved billing processes. Memorial Hermann Baptist Hospital — Human Resources Manager (2007–2008)

• Managed HR operations for approximately 340 employees.

• Oversaw recruitment, onboarding, benefits, and employee relations. Pineland State Bank / First Bank & Trust East Texas — Data Processing Manager (1990–2001)

• Managed data processing and banking operations.

• Supported accounting, loans, new accounts, and led the Y2K conversion project. EDUCATION

Associate of Applied Science (AAS), Data Processing Angelina College

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