Member Experience Specialist and Records Manager

NT

NOAH TAYLOR

****.*.******@*****.*** 781-***-**** Pembroke, MA 02359 WWW: Bold Profile

Dedicated Member Experience Specialist with proven skills in process optimization and member communication. Expertise in financial products and records management enhances member satisfaction through streamlined service and effective problem resolution.

• Communication skills

• Attention to detail

• Records management

• Microsoft Office proficiency

• Financial product expertise

• Process optimization

• Member satisfaction strategies

• Team collaboration

Rockland Federal Credit Union Rockland,

Massachusetts

Member Experience Specialist

04/2025 - 06/2026

• Assisted members in understanding financial products and services Resolved member concerns through effective communication and problem- solving.

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Facilitated resolution of account inquiries and processed transactions to ensure member satisfaction.

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Streamlined member service processes, improving overall member experience.

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• Maintained accurate records of member interactions and transactions. Susan C. Pieri, Attourney Marshfield, MA

Administrative Assistant

07/2020 - 01/2025

Coordinated attorney's appointments and meetings through effective scheduling and calendar management.

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• Prepared legal documents and correspondence for client cases. Handled phone calls and emails to deliver accurate information, facilitating effective business correspondence.

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• Maintained organized filing system for case files and legal records. Led full-office digitization effort, consolidating twenty-five years of legal documentation for improved accessibility during review.

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Johnson & Wales University Providence, RI

Some College (No Degree) in Culinary Arts

Massasoit Community College Brockton, MA

Some College (No Degree) in Communications

Summary

Skills

Experience

Education and Training

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