Senior Assistant Property Manager & Compliance

Nicole R. Eliades

Philadelphia, PA ***** • 267-***-**** • ******.*******@*****.*** • linkedin.com/in/nicole-eliades475b92170

Professional Summary

Detailoriented Senior Assistant Property Manager with 7+ years supporting commercial real estate operations across major portfolios. Skilled in lease interpretation, financial administration, contract coordination, compliance management, workflow optimization, and tenant/vendor relations. Recognized for improving operational efficiency, strengthening documentation accuracy, and managing highvolume administrative functions with precision and confidentiality. Brings transferable expertise ideal for property management, legal administrative support, contract administration, and compliancedriven roles.

Core Competencies

Property Operations & Administration • Lease & Contract Interpretation • Accounts Payable/Receivable • Budgeting & Financial Reporting • COI Compliance • Work Order Systems (Building Engines, Corrigo, Cove) • Vendor & Tenant Relations • Workflow Optimization • Document Drafting & Reporting • Meeting & Calendar Coordination • Office Management & Executive Support

Professional Experience

Senior Assistant Property Manager

Forest City Management • Brookfield Properties • BioMed Realty • Cushman & Wakefield January 2019 – July 2026 Philadelphia, PA

Delivered highlevel administrative and operational support across multiple commercial property portfolios, ensuring seamless daily operations.

Managed the full financial cycle—AP, AR, tenant sales reporting, budgeting inputs, and contract preparation—supporting portfolios valued at $XXM+.

Interpreted and analyzed 100+ leases, contracts, and operating documents annually, ensuring compliance and operational accuracy.

Maintained and tracked Certificates of Insurance for tenants and vendors, achieving 100% compliance and ontime renewals.

Oversaw work order and purchase order systems (Building Engines, Corrigo, Cove), improving maintenance service turnaround times by 15–20%.

Coordinated shortterm license agreements, monitored milestones, and ensured timely execution aligned with legal and operational requirements.

Prepared weekly, monthly, and quarterly operational reports, presentations, and management documents for internal and external stakeholders.

Implemented workflow improvements that reduced reporting time by 30% and supported costsaving initiatives.

Supported property marketing events, promotions, sponsorships, and tenantfocused activities, enhancing engagement and brand visibility.

Served as a primary contact for executives, managers, tenants, vendors, and customers, ensuring clear communication and timely resolution of inquiries.

Managed daily office operations—phone coverage, reception, mail distribution, inventory, equipment coordination, and file systems.

Scheduled and coordinated meetings, conference calls, and appointments (Teams, Zoom), ensuring accurate logistics and communication.

Sales Coordinator

Interline Brands, Mt. Laurel, NJ February 2005 – December 2018

Utilized Microsoft Word, Excel, PowerPoint, Outlook, and Google Suite for reporting, communication, and workflow management.

Coordinated departmental social events, overseeing planning, logistics, communication, and vendor coordination.

Served as a daily liaison with accounting, field services, new business, operations, and customer affairs teams.

Handled customer inquiries, complaints, billing questions, payment extensions, and service requests with professionalism and efficiency.

Deescalated complex customer situations, rebuilt trust, and delivered bestoption solutions aligned with company policies.

Managed a highvolume workload in a deadlinedriven environment, consistently meeting benchmarks for speed, accuracy, and productivity.

Resolved an average of 850+ inquiries per week while maintaining top performance metrics.

Acted as the lead resource for warranty process credits and complex customer cases; mentored and trained new and established employees.

Completed customer service training focused on satisfaction, communication, and productivity improvement.

Received formal commendations for initiative, enthusiasm, tenacity, persuasiveness, customer focus, and dependability.

Technical Skills

Microsoft Word • Excel • PowerPoint • Outlook (Advanced) Google Suite (Advanced) Yardi Nexus Building Engines • Corrigo • Cove Adobe Acrobat CRM & Property Management Systems Document Formatting & Data Reporting

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