General Manager & Data Analytics Security Candidate

Levi Batey

717-***-**** **********@*****.*** Harrisburg, PA

Objective

To gain experience and knowledge in my career journey to help elevate my role in a consistent and precise manner in order to help improve my role as an asset in all fields of work.

Education

FORTIS MEDICAL INSTITUTE

* MA & Phlebotomy Certification (2016)

IBM Data Analytics

* In process Data Analytics Certificate

CompTIA

* In progress Security+ Certification

* In progress CySA+ Certification (12/20/2024–Present)

Awards & Acknowledgments

* Former United States Marine, trained rigorously to embody the actions and behaviors of a leader.

* Grasping new ideas and integrating them into positive results to boost company margins.

Experience

General Manager

Arooga’s Sports Bar Hummelstown, PA January 2026–Present

* Oversee all daily restaurant operations, including front- and back-of-house performance, staffing, and financial results.

* Manage hiring, training, and development of staff to ensure high service standards and team efficiency.

* Monitor and improve KPIs such as labor cost, food cost, and overall profitability.

* Handle escalated guest concerns while maintaining a high level of customer satisfaction and brand reputation.

* Implement operational strategies, promotions, and process improvements to drive revenue growth.

* Ensure compliance with health, safety, and state regulations while maintaining company standards.

The Chocolate Avenue Grill

Hershey, PA August 10, 2025–Present

* Tasked with handling weekly reports and accounting for all front-of-house team members.

* Handle all guest complaints and quality assurance issues.

* Maintain company standards across the board, ensuring all staff are up to date on state laws, menu changes, and guest engagement.

Server

Iron Hill Brewery Hershey, PA May 2024–Present

* Provided exemplary service to guests in a high-end restaurant setting, including handling all guest complaints and resolutions.

* Maintain company standards across the board, ensuring all staff are up to date on laws, menu changes, and guest engagement.

* Demonstrated attention to detail in accurately taking and delivering orders while communicating with guests to ensure their satisfaction.

* Assessed weekly, monthly, and quarterly records and databases for frequent audits, as well as payroll accounting.

* Oversaw weekly, monthly, and quarterly records and databases for frequent audits, payroll accounting, loss and theft prevention, and KPI tracking.

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