Customer Service & Digital Marketing Assistant

CHELSEA SANCHEZ

Newark, NJ ***** 973-***-**** ***************@*****.***

PROFESSIONAL SUMMARY

Detail-oriented and customer-focused professional with experience in customer service, healthcare support, administrative coordination, appointment scheduling, CRM systems, sales support, and digital marketing. Skilled in building strong customer relationships through phone, email, text, and online communication while maintaining accuracy in fast-paced environments. Known for exceptional organization, problem-solving, and delivering compassionate customer experiences. Currently pursuing a Google Digital Marketing & E-commerce Certificate and seeking remote customer service, healthcare support, administrative, or care coordination opportunities.

SKILLS

● Customer Relationship Management (CRM)

● Customer care

● Call Center Support

● Administrative Support

● Appointment Scheduling

● Data Entry & Database Management

● Email & Text Communication

● Social Media Communication

● Facebook Marketplace Lead Management

● Customer Support

● Organization & Multitasking

● Problem Solving

● Google Workspace & Microsoft Office

● Digital Marketing Fundamentals

● Sales Support

● Time Management

● Team Collaboration

WORK HISTORY

BDC Representative / Sales & Marketing Assistant

Elite Auto Trend – Bloomfield, NJ

July 2024 - December 2025

● Managed customer communication through text, email, CRM systems, and social media messaging.

● Scheduled appointments and maintained organized customer follow-up pipelines.

● Responded to online inquiries professionally while maintaining strong response times.

● Assisted with Facebook Marketplace lead generation and dealership marketing promotions.

● Updated customer information and maintained accurate CRM records.

● Supported sales and finance departments with administrative and customer service tasks.

● Handled multiple customer conversations and tasks simultaneously in a fast-paced environment. Customer Service Representative

Allstate – Bloomfield, NJ

March 2024 - July2024

● Managed high-stress customer situations while maintaining professionalism and strong communication.

● Resolved customer concerns and complaints efficiently to improve customer satisfaction and loyalty.

● Provided accurate information regarding products, services, and account support.

● Maintained detailed records and handled customer interactions with empathy and professionalism.

● Demonstrated strong multitasking and problem-solving abilities in a fast-paced environment. Lash Technician

Amazing Lash Studio – Montclair, NJ

March 2023 - December 2023

● Managed appointment scheduling and client communication efficiently.

● Assisted with salon marketing efforts through social media promotion and customer engagement.

● Built strong client relationships through excellent customer service and communication skills.

● Increased retail sales through personalized product recommendations.

● Maintained organized records, sanitation procedures, and customer aftercare guidance.. Front Desk Receptionist

Jersey Premier Pain – Jersey City, NJ

February 2021 - March 2021

● Scheduled, coordinated, and confirmed patient appointments.

● Maintained and updated patient information in computerized databases.

● Assisted patients with check-in procedures and administrative support tasks.

● Managed incoming calls, transferred inquiries, and organized office documentation.

● Provided professional customer service while multitasking in a busy medical office environment. Infant Teacher

The Learning Experience – Bloomfield, NJ

August 2022 - March 2023

● Maintained accurate developmental and behavioral records for children.

● Organized daily schedules and classroom activities while ensuring a safe environment.

● Communicated effectively with parents regarding child development and daily updates.

● Demonstrated patience, multitasking, organization, and strong interpersonal skills. ADDITIONAL EXPERIENCE

Teacher – Education Station Bloomfield, NJ

Check-In Agent – Worldwide Flight Services Newark, NJ Sales Associate/Cashier – Modell’s Sporting Goods Bloomfield, NJ Sales Associate/Cashier – Mandee Bloomfield & Wayne, NJ EDUCATION

Google Digital Marketing & E-commerce Certificate (In Progress) Expected Completion: 2026 Bloomfield College – Bloomfield, NJ

Some College Coursework in Pre-Nursing

North 13th Street Tech – Newark, NJ

High School Diploma – Cosmetology

Licensed Cosmetologist

LANGUAGES

● English (Native/Bilingual)

● Spanish (Native/Bilingual)

● Italian (Elementary

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