Christian Education & Client Services Professional

Angel Wren

Fort Worth, TX ***** +1-817-***-**** ***********@*****.***

Professional Summary

I am a quick learner and independent worker. I am able to think quickly and remain calm under pressure. I am organized, professional, proficient in leadership, crisis intervention, and working with people of all demographics. Most of my working experience is in the field of childhood education. I have over 10 years of experience working in different fields of instruction. I have secondary experience working in sales, data entry, and customer service. Willing to relocate to: Fort Worth, TX

Work Experience

Pre-Qualifier

CoverageX LLC Fort Worth, TX

April 2026 to April 2026

Answering large quantity of outbound and inbound calls Screen potential clients for qualifying services.

make sales and transfer to closers.

Primary School Teacher

Mrs. Burke's Christian Academy Arlington, TX

May 2023 to February 2026

I am currently the 1st-3rd grade teacher at my daycare. I use Christian Based curriculum (Abeka) and implement new ideas to help students grasp and excel in their core concepts. Kindergarten Teacher

Mrs. Burke's Christian Academy Arlington, TX

August 2022 to May 2023

Comply with current school curriculum

Lesson and activity planning

Engage with students and families

Follow Christian based activities and curriculum

Infant/Toddler Teacher

Mrs. Burke's Christian Academy Arlington, TX

April 2021 to August 2022

Toddler Assistant Teacher and Lead Infant Teacher: Help students with assignments and activities

Engage students during circle time

Changing Diapers

Making Bottles, feedings with bottles/food

Comply with current school curriculum

Lesson and activity planning

Engage with students and families

Follow Christian based activities and curriculum

Youth Care Specialist

ACH child and family services Fort Worth, TX

August 2020 to November 2020

As a YCS I was responsible for working with the youth ages 12 to 17 years old with the Emergency Youth Shelter. I assisted with preparing and serving meals, assisting with school work, attending youth groups designed to prepare the youth for their future. My main responsibility included monitoring the youth while alone, while they were together or in a group, take them outside and to the gym. When the youths were upset I would act as a counselor to help them through their crises or issues. I provided support, care, compassion, and empathy to the youth to help them feel more comfortable while at the shelter. I would need to write daily logs for the youths which included daily activities, accomplishments, and concerns. I was also responsible for calling the crisis hotline if a child engaged in self harming behaviors. I was trained to detain and prevent physical altercations.

Chef Assistant

Chefsville Fort Worth, TX

January 2020 to September 2020

Help the lead chef prepare food during events and camps. Helped minting social media accounts and update the website. Create and send out newsletters to customers. Create flyers for upcoming camps. Program Specialist

CLAYTON YOUTH ENRICHMENT SERVICES Fort Worth, TX December 2019 to March 2020

Create Lesson Plans

Monitor children during group, snack, dinner, and bathroom times Lead group lessons that enrich the children's educational and emotional growth Telephone Interviewer

DSS Research Fort Worth, TX

February 2019 to May 2019

* Call respondents to complete health care surveys

* Fast paced telephone calling and answering

* Using multiline telephone systems for transferring calls

* Working with respondents and creating a personalized experience when speaking with them

* Customer service experience handling high stress situations and difficult clients with ease and respect Archives Student Worker

Texas Wesleyan Library

February 2018 to February 2019

* Scanning, editing, and recording documents and files

* Keeping count of patrons on the second and third floors

* Managing records and documentations

* Filing and organizing documents, files, and collections Sunday School Teacher

New Spirit of Prayer Church Fort Worth, TX

September 2017 to December 2017

Assisted in creating appropriate curriculum

Prepared meal and snack time for the children

Engaged students with crafts and activities to help with their understanding of the lesson and overall idea. Amon Carter Jr

Downtown YMCA

June 2014 to June 2015

* Supervise approx. ten children age 0-2 y/o and fifteen 3-5 y/o during nap, play, meal, craft, and movie time once/ month (5-11 pm).

* Train and assist other volunteers and assist staff with tasks including taking head count, check children in and release them to their parent(s), checking meal and craft inventory.

* Create crafts and activities for the children

* Register new families by collecting information and payment.

* Collect payment from parents during check in/registration. Volunteer

Fort Worth Independent School District Administration Building May 2014 to August 2014

* Enter data and information regarding number of participants and students attending summer school/camp and events in each school under FWISD (30-70 people/week)

* Update enrollment information in various middle and elementary schools in FWISD (at least 5 schools/month)

* Electronically enter and upload designated information and documents (approx. 5-15/day)

* File and organize documents and files (approx. 20-30/twice a week) Education

Psychology (Bachelor's degree)

Texas Wesleyan University Fort Worth, TX

August 2015 to May 2019

Psychology (Bachelor of Science in Psychology)

Texas Wesleyan University

August 2015 to May 2019

Bachelor's degree

Upper secondary education

Psychology (Bachelor's degree)

Skills

Web analytics Practical assistance for crisis intervention Working with individuals with neurodevelopmental disorders WordPress Group home experience Communication platforms Google Docs Objection handling (sales technique) K-12 education instructional development Quality data entry Safety plans Teaching Personal service experience with children Meal preparation Safety protocol adherence First aid Experience with children TikTok Customer service Customer relationship building Phone call management Filing Basic math Supervising experience Office record organization Toddler care Working with middle schoolers Assisting with ADLs Achieving sales targets Social media engagement Mobile devices Adobe Photoshop First aid and CPR Desktop applications Conducting sales calls Spreadsheets Time management Storytelling in sales Event setup Teamwork CRM system proficiency Canva Insurance agencies Email outreach prospecting Final Cut Pro Elementary school teaching Medication administration Content creation Computer skills HIPAA Grammar Experience Social Work Appointment scheduling Empathy Nonprofit management Early childhood education center experience Case management Google Search Console Social media platforms Customer data entry Relationship management Individual therapy Conflict management Attention to detail Outside sales Experience working with students Office experience Inside sales Behavioral interventions Sales objection handling Student engagement classroom management Client relationship development Fundraising Marketing Preschool teaching Adobe Premiere Pro Leadership Large insurance company experience Collaborative teaching Live chat Teaching experience with young children Video conferencing systems operation Closing sales Microsoft Word Interpersonal skills De-escalation techniques Working with students with special education needs Deal closing Branding Google Workspace Childcare Customer communication Medical records AI Algebra tutoring Customer issue escalation Phone etiquette Licensed childcare center experience Classroom management Team development Managing executive calendars Social media trend analysis Managing customer accounts Client interaction via phone calls Decision making Data reporting Customer support Customer relationship management Sales Crisis management Content editing Google Slides Classroom organization for children Google Sheets Home & community care experience Sales order data entry CPR Social media advertising Early childhood education School experience Problem solving Account management Escalation handling Student record keeping Social media content Social service program staff supervision Elementary level tutoring experience Clinical confidentiality policies Working with individuals with developmental disabilities Literacy education Multi-line phone systems Microsoft Excel Parent- teacher conferences (communication methods) Client file management Curriculum development Creative writing Group therapy Public relations Math Analysis skills Word Bookkeeping Teacher coaching Record keeping Computer literacy Video effects application Student support Typing Team leadership Behavior management Telecommunication Microsoft Publisher Databases Safety regulations Proofreading Social media strategy Daycare Communication skills Editing Patient interaction Calendar management Sales negotiation Quality assurance Classroom experience Sales strategy Budgeting Phone communication Clerical experience Data entry Ethics Analytics Microsoft Office Word processing Prospecting Working with students Telemarketing Working with elementary school students Classroom behavior management Teaching math Microsoft PowerPoint Crisis intervention counseling Executive administrative support Social media marketing strategy development After-school tutoring program experience Social-emotional development (child development components) YouTube Initial Contact (sales skills) Office management Interpersonal communication Classroom Teaching Working with individuals from diverse cultural backgrounds Research Customer engagement Personnel management in education Data collection Event planning File organization Teacher collaboration Multitasking Critical thinking Pediatric first aid Facebook data entry. Project management Counter-negotiation Google Analytics Youth worker experience Customer retention Social media management Team motivation (leadership skill) Email marketing Problem-solving Faxing Video conferencing software Employee relationship building School staff supervision Organizational skills Curriculum implementation Negotiation Clear language communication Microsoft Access Safe work practices Consultative selling Childhood development Compliance Outbound sales Phone reception Administrative tasks Crisis intervention Greeting customers Direct sales Report writing Office activity coordination English language arts tutoring Digital marketing Maintaining an organized workspace Behavioral health Document management Video conferences (communication methods) Social media brand management Insurance sales Writing skills Preschool experience Graphic design Algebra Team management Google Drive Working with individuals with mental health conditions Adobe Acrobat Outbound calling Zoom PowerPoint Working with individuals with disabilities Computer operation Administrative experience Adobe Creative Suite Social media content creation Social media campaigns Driving Technical Proficiency Personal vehicle (delivery method) Video editing Instagram Child welfare Social listening Excel Outlook Closing sales leads Child abuse reporting Daycare center experience CRM software Microsoft Outlook Geometry Windows Passion for working with children Sales analysis Direct support Cooking Music editing Managing social media audiences Client relationship management Working with youth Engaging lesson design (student motivation techniques) Call center experience Microsoft Teams Adobe Illustrator School record keeping Correspondence management Customer inquiry handling Marketing analytics Customer support experience within telecommunications industry Infant care Student performance assessment strategies Student advising Psychology Revenue targets Languages

English

Certifications and Licenses

CPR Certification

Child Development Associate Certification

Food Handler Certification

First Aid Certification

Health Insurance License

Basic First Aid certificate

RBT Certification

Driver's License

ServSafe

Basic First Aid certificate, Any valid issuer for CA QMHP Certification

Additional Information

Authorized to work in the US for any employer

CORE COMPETENCIES

Independent Strong Interpersonal Skills Organizational Skills Professionalism Leadership Reliability Cooperation Communication Skills Crisis Intervention Problem Solving Data Entry Software Program Proficiency: Microsoft Word, PowerPoint, Excel, Outlook, OneNote, One Drive, Google Drive & Google Docs.

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