Customer Service & Client Relations Specialist

Allison Breckenridge

*******.*.************@*****.*** Whittier, California

PROFESSIONAL SUMMARY

Driven and skilled in client relationship management and customer service, with a strong track record of resolving complex issues and collaborating with cross-functional teams. Proficient in online communication and quality assurance, ready to leverage these skills in a challenging new role. Seeking to contribute to a dynamic team and enhance customer satisfaction.

SKILLS

Inbound call management MS office Interpersonal skills Customer data confidentiality Client relationship management Customer service excellence Online communication Quality assurance Payment processing [Product or service] support

EXPERIENCE

BEAUTY CUSTOMER SERVICE SPECIALIST, Chatsworth, CA Bellami, October 2025-Present

• Performed administrative duties such as data entry, order processing, billing inquiries, account maintenance.

• Resolved escalated customer issues quickly and efficiently while adhering to company policy. Developed effective relationships with customers through active listening, problem-solving, and follow up communication.

•

• Met daily customer service quotas with a focus on quality.

• Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.

• Maintained knowledge of current products, services, procedures, promotions, pricing, policies, and processes. CUSTOMER CARE SPECIALIST, US

Amyris, September 2022-January 2024

• Built relationships with customers through personalized interactions that exceeded their expectations.

• Utilized problem-solving techniques to identify root causes of customer issues and provide appropriate solutions.

• Demonstrated ability to effectively handle customer inquiries and complaints in a professional manner.

• Facilitated superior customer experience by addressing customer concerns and immediately resolving problems.

• Performed data entry tasks accurately while ensuring compliance with company regulations.

• Provided timely feedback on product features or services requested by customers.

• Collaborated with cross-functional teams to resolve complex customer issues quickly and efficiently.

• Employed active listening strategies to better understand customer needs and respond accordingly. IN-FIELD PRODUCT SPECIALIST, US

Amyris, October 2021-August 2022

• Presented products to customers through verbal descriptions or demonstrations.

• Met with customers to discuss needs, building rapport and providing product recommendations. Identified customer needs to recommend appropriate products based on knowledge of products and brand offerings.

•

• Recommended new products based on customer preferences and needs.

• Distributed product samples to customers for evaluation purposes.

• Conducted on-location styling on customers to demonstrate product usage. PRODUCT SPECIALIST, US

Amyris, August 2019-August 2022

• Presented products to customers through verbal descriptions or demonstrations.

• Met with customers to discuss needs, building rapport and providing product recommendations. Identified customer needs to recommend appropriate products based on knowledge of products and brand offerings.

•

• Recommended new products based on customer preferences and needs.

• Distributed product samples to customers for evaluation purposes.

• Conducted on-location facials on customers to demonstrate product usage. SALON SUITE OWNER/HAIR STYLIST, Santa Ana, CA

White Raven Beauty, August 2018-October 2022

• Specialized in color, highlights, and balayage techniques for women, men and children.

• On-location special occasion hair updo techniques.

• Maintained a high standard of customer service through quality assurance checks.

• Built and maintained strong relationships at all levels of the organization. Implemented cost-saving measures throughout the organization while maintaining excellent customer service levels.

•

• Set prices and credit terms for goods and services, based on forecasts of customer demand. HAIR STYLIST/CHAIR RENTER, Villa Park, CA

Allure Hair and Skin, March 2016-July 2018

• Specialized in color, highlights, and balayage techniques for women, men and children.

• On-location special occasion hair updo techniques.

• Built strong relationships with customers by providing personalized advice based on their individual needs.

• Consistently achieved high levels of customer satisfaction through quality services rendered.

• Educated clients on hair care techniques and products.

• Provided consultations to clients to determine their specific needs.

• Ensured compliance with safety guidelines when using scissors, clippers or other equipment. VISUAL MERCHANDISER, Santa Ana, CA

Nordstrom, September 2010-January 2014

• Multi-departmental management support.

Created and maintained compelling merchandise presentations to engage customers and help stimulate sales activity.

•

• Developed creative window displays, signage and product presentations that followed corporate guidelines.

• Created detailed floor plans for retail stores according to brand standards.

• Aligned visual displays with store guidelines and brand standards.

• Performed regular maintenance on store displays to maintain tidiness.

• Maximized sales and visual impact through optimal arrangement of tables, fixtures and mannequins. EDUCATION

CERTIFICATION IN COSMETOLOGY, Fullerton

Fullerton College, December 2014

BACHELOR OF FINE ARTS DEGREE IN PHOTOGRAPHY, Fullerton California State University, June 2007

ASSOCIATE OF ARTS DEGREE IN ART, Fullerton

Fullerton College, June 2005

CERTIFICATIONS

• California Board of Barbering and Cosmetology

Contact this candidate