Cybersecurity Analyst and Network Technician

NANA KARIKARI

331-***-**** **************@*****.*** Romeoville, IL, 60446

EDUCATION:

Cybersecurity Bootcamp July 2021

Slamm LLC Technology, Manassas, VA

High School Diploma June 2008

Romeoville High School, Romeoville, IL

CERTIFICATIONS:

● CompTIA Security+ Certification

● CCNA R/S – In Procress

PROFESSIONAL EXPERIENCE:

Cybersecurity Analyst March 2020 – June 2021

Slamm LLC, Virginia, VA

● Created cybersecurity best practice communications to educate staff against known threats and potential vectors of

attack.

● Developed and maintained incident response protocols to mitigate damage and liability during security breaches.

● Conducted security audits to identify vulnerabilities to improve security in the systems.

● Monitored use of data files and regulated access to protect secure information.

● Encrypted data and erected firewalls to protect confidential information.

Customer Service Representative May 2015 – July 2019

Home Depot, Bolingbrook, IL

● Monitored sales processes to identify areas in need of improvement and implemented systems to rectify issues.

● Provided exceptional customer service to foster client loyalty and satisfaction.

● Create weekly and monthly sales data report to monitored dales team performances.

● Used POS system to process sales, returns, online orders and gift card activations.

● Organized store merchandise racks and displays to promote and maintain visually appealing environments.

● Inbound and Outbound Call

● I Can type 30-40 words under one minute.

Visnce Technologies LLC

Field Network Technician

December 2021- present

● Provide on-site technical support for clients including Walmart kohl’s, doctor’s offices, and other small to

medium-sized businesses (SMBs).

● Diagnose and resolve technology related issues promptly and efficiently ensuring minimal disruption to operation.

● Execute small network projects, including rack installation, stacking, and cabling, to enhance connectivity and

infrastructure.

● Collaboration closely with clients to understand their specific needs and requirements, delivering tailored solutions to

meet their objectives.

● Maintain a high level of professionalism and customer service while interacting with clients, ensuring positive

relationship and satisfaction.

● This role has allowed me to future develop my technical skills and problem-solving abilities while providing valuable

support to diverse clients in various industries.

● working in data center facilities, identifying and troubleshooting issues with network and operating system installation

and configuration.

● Installing and configuring storage devices, hardware, and software. Ensuring data is protected from disasters, errors, or

malicious attacks, and that operations can be restored quickly and smoothly. Implementing redundancy and security

measures to ensure business continuity in any situation.

● Maintaining accurate work records and event logs. and Communicating with customers via email, phone, and other

electronic methods to ensure client's effective use of products.

RELEVANT Skills:

● ACL & Endpoint Devices ● Customer Relationship Management

● Fresh Desk Ticketing System ● Cisco Systems

● RSA Token Provisioning.

SUMMARY OF QUALIFICATIONS:

● Knowledgeable of the Threat Landscape and common attack vectors.

● Solid knowledge of internet protocols, services, and related information technologies.

● In-depth knowledge of internet protocol, services, and related information technologies.

● Excel in interpersonal skills, time management and problem-solving skills.

● Solid knowledge of Splunk (3 years)

● Oracle Symphony (2 years) of experience.

ANALYTICAL/TECHNICAL EXPERTISE:

ANALYSIS/COMPUTATION/DESIGN:

● NMAP, Nessus, Splunk, SSH; SSL Digital Certificates; Pfsense, Wireshark, VMware, Oracle Simphony.

OPERATING SYSTEMS:

● Windows, Unix, Linux, MacOS, iOS, Android, Chrome OS

NETWORKING:

● Cisco Networking Academy, TCP/IP, PGP Encryption, LAN, WAN, VPN, Routers, Firewalls

APPLICATIONS:

● Microsoft Office, Microsoft Project, Google Docs

HARDWARE/SYSTEMS:

● PC, Mac, Cloud, Virtualization

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